2nd Workshop on Mobile Resilience:

Designing Mobile Interactive Systems
for Crisis Response

One-Day Workshop at MobileHCI 2021 on 27th of September 2021.

Organizers: Marc-André Kaufhold, Christian Reuter, Tina Comes, Milad Mirbabaie, Stefan Stieglitz

Programme

Abstract

Information and communication technologies (ICT), including artificial intelligence, internet of things, and mobile applications, can be utilized to tackle important societal challenges, such as the ongoing COVID-19 pandemic. While they may increase societal resilience, their design, functionality, and underlying infrastructures must be resilient against disruptions caused by anthropogenic, natural and hybrid crises, emergencies, and threats. In order to research challenges, designs and potentials of interactive technologies, the second iteration of the workshop investigates the space of mobile technologies and resilient systems for crisis response, including the application domains of cyber threat and pandemics response.

Programme

The details of the programme will be published as soon as they are determined. The workshop will likely be held virtually via ZOOM. Please mail if you want to participate to receive the link: mobilehci@peasec.de

Description

Background

The digitalization by information and communication technologies (ICT), including recent innovations based on artificial intelligence, internet of things, mobile applications, or social media, exert an increasing influence on contemporary and future societies. Thus, the terms of smart cities  and smart rural areas  were coined to leverage digital innovation in urban and rural areas [1], [2].  Besides everyday use, ICT can be used to enhance societal response to anthropogenic (e.g., bombings, cyberattacks), natural (e.g., earthquakes, floods, hurricanes) or hybrid disasters [3], [4], which is currently demonstrated by the deployment of contact tracing apps during the COVID-19 pandemic [5]. However, others challenges arise from it:

  • How can the functioning of societal and related ICT be secured in anthropogenic, natural or hybrid extreme situations, crises and catastrophes [6], [7]?
  • In light of an increasing exposure of digital infrastructures, how can we increase preparedness and response capabilities against cyber threats [8]?
  • How can big crisis or social data generated be prepared for a meaningful analysis by authorities and organizations, also mitigating the issues of information overload and quality [9], [10]?
  • How can the availability, integrity, reliability and resilience of critical infrastructures in digitally interconnected areas be improved in the future [11], [12]?

These are only some questions, which society needs to address to increase its resilience [13]. In this context, resilience can be understood as “the ability of a [socio-technical] system to cope with perturbations such as crisis and shocks while preserving its functions” [14]. While resilient systems have been described by the characteristics of absorption, recovering, adaptation or transformation [15], research characterized (mobile) technologies for resilience by the properties of accessibility, diversity, evolvability, and usability, amongst others [16]. At the same time, the research field of crisis informatics [17] increasingly investigates the potentials and limitations of artificial intelligence [18], social media [19] and mobile technologies such as crisis and warning apps [20], which constitute a relatively new public service for citizens and are specifically designed for the dissemination of disaster‐related information and communication between authorities, organizations and citizens [21]. However, another emerging challenge lies in fighting “infodemics”, i.e., the dissemination of misinformation in pandemics [22]. Furthermore, if critical communication or energy infrastructures fail, for instance, the distribution of recommendations and warning messages is challenged and requires alternative infrastructures [11].

Goals

Goals of the workshop

In this workshop, we want to explore the overlapping space that both mobile interactive technologies and resilient systems yield as fields of research. Specifically, in the second iteration of the workshop it is of interest to us how to integrate mobile applications into cyber incident and pandemic response. Thus, we seek to produce empirical findings related to design opportunities for resilient mobile and interactive systems. Furthermore, we aim at working out the state of research in the fields of mobile interactive technologies and resilient systems. Lastly, avenues for further research and the potentials of both fields are in the scope of this workshop. Key topics of the workshop include but are not limited to:

  • Case studies, surveys, use cases and theories on mobile, social and technological resilience, including application domains such as crisis response, cyber threats, infodemics, or pandemics
  • Algorithms and systems for user-centered analysis of big crisis data, including cyber situational awareness, open source intelligence, social media analytics, credibility and relevance assessment, or social sensors
  • Concepts and technologies for contact tracing in pandemics or stakeholder collaboration, including authorities, computer emergency response teams, rescue organizations and citizens
  • Human and technical factors in decentralized infrastructures, edge computing and wide area networks for crisis management and response
  • Innovative analysis, (interaction) design and evaluation of resilient mobile or social (crisis) information systems
  • Functionality, robustness, usability und user experience of resilient technologies such as mobile crisis and warning apps or wearables
  • Best practices, methods and strategies for the development and deployment of resilient (mobile) technologies in diverse application domains

Audience

This workshop caters to researchers in the fields of human-computer interaction, cyber security, crisis informatics, emergency communication, mobile information systems and digitalization of human agglomerations. We expect to have about 20 attendees. To reach out to the community and recruit participants, there will be a website with information on the class and facilitators. The workshop and call for papers will be promoted in academic mailing lists and on social media channels to target relevant audiences.

Call for Papers

Call for Papers

  • Position papers (Template: ACM Submission Template) of 3-8 pages (excluding literature) to cover some of the topics of the workshop.
  • Submission deadline: 21th of May 2021; Notification: 18th of June 2021; Camera-ready: 30th of June 2021
  • Please note that position papers will not be published in the MobileHCI proceedings. Instead, we will publish them in the university library of TU Darmstadt (TUBiblio proceedings).
  • Please note that all workshop participants must register for both the workshop and for at least one day of the main MobileHCI 2021 conference.
  • Registration fees: TBA
  • Contact and submission: mobilehci@peasec.de

Structure

Workshop structure

The workshop will follow a full single-day format. As indicated in the tabular schedule, we aim at structuring the workshop as follows: in two paper sessions of up to threecontributions each, the accepted submissions will be presented concisely by the authors (10 min.) and discussed shortly in the audience (10 min.) to inform the workgroup and discussion sessions in the afternoon.

Time Activity
09:15-09:30 Introduction
09:30-10:30 Paper session I
10:30-11:00 Coffee break
11:00-12:00 Paper session II
12:00-13:30 Lunch break
13:30-15:00 Workgroup session
15:00-15:30 Coffee break
15:30-17:00 Discussion session
17:00-17:15 Closing remarks

To identify challenges and generate new ideas on how to analyze, design and evaluate resilient information systems in smart cities, two interactive sessions will follow: based on the topics of accepted submissions, the workshop organizers will propose 4-5 topics for group works in advance, which however can be amended based on the participants’ interests and feedback before they will be processed in two workgroup sessions. In line with the Knowledge Café method, for each topic, topic owners will be defined to moderate a topic at a flip chart across both workgroup sessions while other participants will switch between topics at a 45-minute interval, meaning two intervals per session. The results will be presented by the topic owner to the other groups for closing discussions in the final session to identify key challenges, potentials and implications for future research in the domain. Therefore, discussions and interactions among workshop participants will be cornerstones of this workshop.

Planned Outcomes

Through this workshop, researchers and practitioners will gain a deeper understanding of the challenges, design and potentials of mobile interactive technologies for resilience. This may also serve as a starting point for future collaborations or even research proposals. After the workshop, the results will be post-processed into a summarizing report and transmitted to interested participants. Furthermore, the instructors aim at publishing a special issue in an international journal informed by workshop contributions and results of our sessions.

Organizers



Ref.

References

[1] S. P. Mohanty, U. Choppali, and E. Kougianos, 2016. “Everything You Wanted to Know About Smart Cities The Internet of Things is the backbone,” IEEE Consum. Electron. Mag., vol. 5, no. 3, pp. 60–70.
[2] S. Hosseini, L. Frank, G. Fridgen, and S. Heger, 2018. “Do Not Forget About Smart Towns: How to Bring Customized Digital Innovation to Rural Areas,” Bus. Inf. Syst. Eng., vol. 60, no. 3, pp. 243–257.
[3] C. Reuter and M.-A. Kaufhold, 2018. “Fifteen Years of Social Media in Emergencies: A Retrospective Review and Future Directions for Crisis Informatics,” J. Contingencies Cris. Manag., vol. 26, no. 1, pp. 41–57.
[4] M. Mirbabaie, D. Bunker, S. Stieglitz, and A. Deubel, 2020. “Who Sets the Tone? Determining the Impact of Convergence Behaviour Archetypes in Social Media Crisis Communication,” Inf. Syst. Front., vol. 22, no. 2, pp. 339–351.
[5] N. Ahmed et al., 2020. “A Survey of COVID-19 Contact Tracing Apps,” IEEE Access, vol. 8, pp. 134577–134601.
[6] S. Valipour, F. Volk, T. Grube, L. Böck, L. Karg, and M. Mühlhäuser, 2016. “A formal holon model for operating future energy grids during blackouts,” in SMARTGREENS 2016 - Proceedings of the 5th International Conference on Smart Cities and Green ICT Systems, pp. 146–153.
[7] M. Mirbabaie, D. Bunker, S. Stieglitz, J. Marx, and C. Ehnis, 2020. “Social media in times of crisis: Learning from Hurricane Harvey for the coronavirus disease 2019 pandemic response,” J. Inf. Technol., vol. 35, no. 3, pp. 195–213.
[8] U. Franke and J. Brynielsson, 2014. “Cyber situational awareness - A systematic review of the literature,” Comput. Secur., vol. 46, pp. 18–31.
[9] S. Stieglitz, M. Mirbabaie, B. Ross, and C. Neuberger, 2018. “Social media analytics – Challenges in topic discovery, data collection, and data preparation,” Int. J. Inf. Manage., vol. 39, pp. 156–168.
[10] M.-A. Kaufhold, N. Rupp, C. Reuter, and M. Habdank, 2020. “Mitigating Information Overload in Social Media during Conflicts and Crises: Design and Evaluation of a Cross-Platform Alerting System,” Behav. Inf. Technol., vol. 39, no. 3, pp. 319–342.
[11] F. Alvarez, M. Hollick, and P. Gardner-Stephen, 2016. “Maintaining both availability and integrity of communications: Challenges and guidelines for data security and privacy during disasters and crises,” in GHTC 2016 - IEEE Global Humanitarian Technology Conference: Technology for the Benefit of Humanity, Conference Proceedings, pp. 62–69.
[12] T. Comes and B. Van De Walle, 2014. “Measuring disaster resilience: The impact of hurricane sandy on critical infrastructure systems,” in Proceedings of the International Conference on Information Systems for Crisis Response and Management (ISCRAM), pp. 195–204.
[13] T. Comes, 2016. “Designing for networked community resilience,” Procedia Eng., vol. 159, no. 1877, pp. 6–11.
[14] M. Hollick et al., 2019. “emergenCITY: A Paradigm Shift Towards Resilient Digital Cities,” in World Congress on Resilience, Reliability and Asset Management (WCRRAM), pp. 383–406.
[15] D. Chandler and J. Coaffee, Eds., 2017. Routledge Handbook of International Resilience. Abingdon, United Kingdom; New York, NY, USA: Routledge, 2017.
[16] J.-C. Laprie, 2008. “From Dependability to Resilience,” in International Conference on Dependable Systems and Networks, pp. G8–G9.
[17] C. Reuter and M.-A. Kaufhold, 2021. “Crisis Informatics,” in Cambridge Handbook of Cyber Behavior, Z. Yan, Ed. Cambridge University Press, 2021.
[18] M.-A. Kaufhold, M. Bayer, and C. Reuter, 2020. “Rapid relevance classification of social media posts in disasters and emergencies: A system and evaluation featuring active, incremental and online learning,” Inf. Process. Manag., vol. 57, no. 1, pp. 1–32.
[19] S. Stieglitz, M. Mirbabaie, J. Fromm, and S. Melzer, 2018. “The Adoption of Social Media Analytics for Crisis Management - Challenges and Opportunities,” in Proceedings of the 26th European Conference on Information Systems (ECIS).
[20] M. Grinko, M.-A. Kaufhold, and C. Reuter, 2019. “Adoption, Use and Diffusion of Crisis Apps in Germany: A Representative Survey,” in Mensch und Computer 2019, pp. 263–274.
[21] M.-A. Kaufhold, N. Rupp, C. Reuter, C. Amelunxen, and M. Cristaldi, 2018. “112.social: Design and Evaluation of a Mobile Crisis App for Bidirectional Communication between Emergency Services and Citizens,” in European Conference on Information Systems (ECIS).
[22] J. Zarocostas, 2020. “How to fight an infodemic,” Lancet, vol. 395, no. 10225, p. 676.

CfP: MobileHCI’21: Designing Mobile Interactive Systems for Crisis Response (Workshop)