Alle wichtigen Informationen sind im Moodle-Kurs des Bachelor-/Master-Kolloquiums verfügbar.

Der Lehrstuhl Wissenschaft und Technik für Frieden und Sicherheit (PEASEC) im Fachbereich Informatik sowie Gesellschafts- und Geschichtswissenschaften der Technischen Universität Darmstadt verbindet Informatik mit Friedens- und Sicherheitsforschung.

Wir bieten interessante Abschlussarbeiten schwerpunktmäßig an für:

  • Informatik-Studiengänge, insb. Informatik (B.Sc./M.Sc.) inkl. IT-Sicherheit (M.Sc.) und Wirtschaftsinformatik (M.Sc.)
  • Internationale Studien/Friedens- und Konfliktforschung (M.A.)
  • Weitere Studiengänge nach Absprache

Eine Abschlussarbeit bei uns bietet Ihnen diese Vorteile:

  • interessante Aufgabenstellung durch praxisrelevante Arbeiten zu aktuellen Forschungsthemen
  • intensive, interdisziplinäre und forschungsorientierte Betreuung (individuelle Beratungstermine, Bachelor-/Master-Kolloquium für Gruppenfeedback, Einbindung in Forschungsprojekte)
  • vielfältige Perspektiven nach der Abschlussarbeit bei Partnern aus der Praxis oder als studentische oder wissenschaftliche Hilfskraft oder wissenschaftliche*r Mitarbeiter*in zur Promotion
  • mögliche Auszeichnungen: mehrere bei uns betreute Abschlussarbeiten wurden erfolgreich wissenschaftlich publiziert, für Best Student Paper Awards nominiert und u.a. mit dem IANUS-Preis sowie dem FIfF Weizenbaum-Studienpreis ausgezeichnet.

Themenbereiche

Wir beziehen Studierende aktiv in unsere Forschung ein, um so interessante Abschlussarbeiten in den Disziplinen Mensch-Computer-Interaktion, Cyber-Sicherheit und -Privatheit sowie Friedens- und Konfliktforschung bzw. besonders den folgenden Themenbereichen anzubieten:

  1. Friedensinformatik und technische Friedensforschung
    • Cyber-Peace, -War, -Rüstungskontrolle
    • Dual Use in der Informatik
  2. Kriseninformatik und Information Warfare
    • Soziale Medien in Konflikt- und Krisenlagen
    • Meinungsmanipulation und Fake News
  3. Benutzbare Sicherheit und Privatheit
    • Resiliente digitale Landwirtschaft / Städte
    • Sicherheits- und privatheitsfördernde Maßnahmen

Aktuelle Themen und Bewerbung in Moodle: www.thesis.peasec.de

Aktuelle Themen und Informationen zur Bewerbungen finden Sie in Moodle!

Melden Sie sich!

(nachdem Sie die ersten Schritte in Moodle erledigt haben!)

Bei Interesse melden Sie sich gerne per E-Mail und senden uns:

  1. kurzes Anschreiben mit Themeninteresse (expliziter Bezug zu unseren in Moodle ausgeschriebenen Themen stark erwünscht, aber auch eigene Ideen möglich)
  2. Lebenslauf mit expliziter Beschreibung Ihrer Kenntnisse (Programmierung, qualitative/quantitative empirische Methoden…)
  3. Zeugnisse (wenn im Master: Bachelorzeugnis) / aktueller Leistungsspiegel
  4. Optional weitere Anhänge, die Ihre Praktika oder Arbeitserfahrung dokumentieren, oder Beispiele vorheriger wissenschaftlicher Arbeiten (Seminararbeit, Bachelorarbeit), um Ihre Kompetenzen zu unterstreichen.

in einem einzigen PDF-Dokument an thesis@peasec.de.

Tragen Sie sich zusätzlich bitte in die Mailingliste ein.

Vergangene Abschlussarbeiten

Vergangene Abschlussarbeiten

Wir betreuen etwa 20 Bachelor-/Masterarbeiten pro Jahr.

Bei PEASEC stehen Ihnen viele Möglichkeiten für Ihre Abschlussarbeit zur Verfügung. Ein Ausschnitt von vergangenen Arbeiten soll Ihnen greifbar machen, welche vielseitigen Themen Studierende bei uns bereits erarbeitet haben:

  1. Verschlüsselungspolitik der USA. Eine vergleichende Analyse der historischen Entwicklung
    – Bachelorarbeit von Philipp Imperatori, ausgezeichnet mit dem Weizenbaum-Studienpreis
  2. IoT in der Landwirtschaft durch Integration von LoRaWAN in lokale Mini-Server
    – Bachelorarbeit von Julian Schindel
  3. Trustworthy AI? Technological Diffusion of Civilian and Military Applications Across the EU
    – Masterarbeit von Stefka Schmid, ausgezeichnet mit dem IANUS-Preis
  4. Design eines Algorithmus zur automatisierten Analyse der Glaubwürdigkeit von Tweets
    – Masterarbeit von Daniel Hartung
Wissenschaftliche Artikel gemeinsam mit Studierenden

Bei PEASEC werden Studierende aktiv im Sinne forschungsorientierter Lehre in die Forschung einbezogen – welches auch über zusammen mit Studierenden verfasste wissenschaftliche Veröffentlichungen sichtbar ist. Beispiele?

2021

  • Franz Kuntke, Marcel Sinn, Christian Reuter (2021)
    Reliable Data Transmission using Low Power Wide Area Networks (LPWAN) for Agricultural Applications
    Proceedings of the 16th International Workshop on Frontiers in Availability, Reliability and Security (FARES 2021) . doi:10.1145/3465481.3469191
    [BibTeX] [Abstract] [Download PDF]

    Reliable IT-based communication in agriculture is becoming increasingly important for regular operations. For example, if a farmer is in the field during a network outage, such as a failure of the mobile network, an alternative communication channel is needed to continue to connect to IT components and required data. With increasing digitalization, Low Power Wide Area Network (LPWAN) technologies are being used more and more frequently, e.g. for sensor networks. The LPWAN technologies offer a high range and can be used autonomously for the most part, but do not allow classic TCP/IP communication. In this work, a popular LPWAN technology, namely LoRaWAN, is experimentally supplemented by AX.25 on OSI layer 2 (Data Link Layer) to allow end devices TCP/IP-based communication over long distances. The evaluation shows that classic low-bandwidth applications are thus functional and can enable reliable, crisis-capable data transmission.

    @inproceedings{kuntke_reliable_2021,
    title = {Reliable {Data} {Transmission} using {Low} {Power} {Wide} {Area} {Networks} ({LPWAN}) for {Agricultural} {Applications}},
    url = {http://www.peasec.de/paper/2021/2021_KuntkeSinnReuter_LPWANAgriculture_FARES.pdf},
    doi = {10.1145/3465481.3469191},
    abstract = {Reliable IT-based communication in agriculture is becoming increasingly important for regular operations. For example, if a farmer is in the field during a network outage, such as a failure of the mobile network, an alternative communication channel is needed to continue to connect to IT components and required data. With increasing digitalization, Low Power Wide Area Network (LPWAN) technologies are being used more and more frequently, e.g. for sensor networks. The LPWAN technologies offer a high range and can be used autonomously for the most part, but do not allow classic TCP/IP communication. In this work, a popular LPWAN technology, namely LoRaWAN, is experimentally supplemented by AX.25 on OSI layer 2 (Data Link Layer) to allow end devices TCP/IP-based communication over long distances. The evaluation shows that classic low-bandwidth applications are thus functional and can enable reliable, crisis-capable data transmission.},
    booktitle = {Proceedings of the 16th {International} {Workshop} on {Frontiers} in {Availability}, {Reliability} and {Security} ({FARES} 2021)},
    author = {Kuntke, Franz and Sinn, Marcel and Reuter, Christian},
    year = {2021},
    keywords = {Security, Student, Projekt-HyServ, Projekt-GeoBox},
    pages = {1--9},
    }

  • Marc-André Kaufhold, Markus Bayer, Daniel Hartung, Christian Reuter (2021)
    Design and Evaluation of Deep Learning Models for Real-Time Credibility Assessment in Twitter
    30th International Conference on Artificial Neural Networks (ICANN2021) Bratislava. doi:https://doi.org/10.1007/978-3-030-86383-8_32
    [BibTeX] [Abstract] [Download PDF]

    Social media have an enormous impact on modern life but are prone to the dissemination of false information. In several domains, such as crisis management or political communication, it is of utmost importance to detect false and to promote credible information. Although educational measures might help individuals to detect false information, the sheer volume of social big data, which sometimes need to be anal- ysed under time-critical constraints, calls for automated and (near) real- time assessment methods. Hence, this paper reviews existing approaches before designing and evaluating three deep learning models (MLP, RNN, BERT) for real-time credibility assessment using the example of Twitter posts. While our BERT implementation achieved best results with an accuracy of up to 87.07\% and an F1 score of 0.8764 when using meta- data, text, and user features, MLP and RNN showed lower classification quality but better performance for real-time application. Furthermore, the paper contributes with a novel dataset for credibility assessment.

    @inproceedings{kaufhold_design_2021,
    address = {Bratislava},
    title = {Design and {Evaluation} of {Deep} {Learning} {Models} for {Real}-{Time} {Credibility} {Assessment} in {Twitter}},
    url = {http://www.peasec.de/paper/2021/2021_KaufholdBayerHartungReuter_DeepLearningCredibilityAssessmentTwitter_ICANN.pdf},
    doi = {https://doi.org/10.1007/978-3-030-86383-8_32},
    abstract = {Social media have an enormous impact on modern life but are prone to the dissemination of false information. In several domains, such as crisis management or political communication, it is of utmost importance to detect false and to promote credible information. Although educational measures might help individuals to detect false information, the sheer volume of social big data, which sometimes need to be anal- ysed under time-critical constraints, calls for automated and (near) real- time assessment methods. Hence, this paper reviews existing approaches before designing and evaluating three deep learning models (MLP, RNN, BERT) for real-time credibility assessment using the example of Twitter posts. While our BERT implementation achieved best results with an accuracy of up to 87.07\% and an F1 score of 0.8764 when using meta- data, text, and user features, MLP and RNN showed lower classification quality but better performance for real-time application. Furthermore, the paper contributes with a novel dataset for credibility assessment.},
    booktitle = {30th {International} {Conference} on {Artificial} {Neural} {Networks} ({ICANN2021})},
    author = {Kaufhold, Marc-André and Bayer, Markus and Hartung, Daniel and Reuter, Christian},
    year = {2021},
    keywords = {Projekt-ATHENE-SecUrban, Projekt-CYWARN, Security, Student, Ranking-CORE-B},
    pages = {1--13},
    }

  • Jasmin Haunschild, Kilian Demuth, Henri-Jacques Geiß, Christian Richter, Christian Reuter (2021)
    Nutzer, Sammler, Entscheidungsträger? Arten der Bürgerbeteiligung in Smart Cities
    HMD Praxis der Wirtschaftsinformatik ;58. doi:10.1365/s40702-021-00770-8
    [BibTeX] [Abstract] [Download PDF]

    Digitalisierung ist ein präsenter Faktor in vielen Städten. So existieren bereits viele Smart-City-Initiativen, bei denen Städte versuchen, ihre Prozesse durch Erfassung und Verknüpfung von Daten, oft unter Zuhilfenahme von Datenplattformen, zu optimieren. In Anbetracht der damit einhergehenden großen Investitionen und Veränderungen wird Bürgerbeteiligung als zentraler Faktor für den Erfolg solcher Initiativen betrachtet. Bisher ist allerdings nicht klar, was typische Beteiligungsformate von Smart-City-Initiativen sind und welche Rolle(n) BürgerInnen dabei einnehmen. Dieser Beitrag leitet mittels einer Literaturanalyse zu Smart Cities ein Kategorienschema zu typischen Bürgerbeteiligungsarten ab. Die Analyse ergab, dass sich Einbindung von BürgerInnen in politische Entscheidungen und bei der Entwicklung technischer Artefakte maßgeblich auf e‑Government oder Participatory Design bezieht. Im Hinblick auf die Beteiligungsarten zeigt sich, dass Makrofabriken, Living Labs und Open-Data-Plattformen häufige Ansätze sind, um BürgerInnen als Co-Creators einzubinden. Zudem werden BürgerInnen mit Citizen Sensing zur Erfassung von Daten oder Missständen einbezogen. Dabei zeigen sich sowohl aktivere, als auch eher passive Beteiligungsarten. Die Analyse zeigt, dass die Einbindung von BürgerInnen häufig entweder auf eine Beteiligung an politischen Entscheidungen oder an der Entwicklung technischer Artefakte abzielt. Auch wenn keine klare Abgrenzung möglich ist, sind diese Ansätze dann eher durch e‑Government oder Participatory Design inspiriert.

    @article{haunschild_nutzer_2021,
    title = {Nutzer, {Sammler}, {Entscheidungsträger}? {Arten} der {Bürgerbeteiligung} in {Smart} {Cities}},
    volume = {58},
    url = {http://www.peasec.de/paper/2021/2021_HaunschildDemuthGeissRichterReuter_NutzerSammlerEntscheidungstragerBuergerbeteiligungSmartCities_HMD.pdf},
    doi = {10.1365/s40702-021-00770-8},
    abstract = {Digitalisierung ist ein präsenter Faktor in vielen Städten. So existieren bereits viele Smart-City-Initiativen, bei denen Städte versuchen, ihre Prozesse durch Erfassung und Verknüpfung von Daten, oft unter Zuhilfenahme von Datenplattformen, zu optimieren. In Anbetracht der damit einhergehenden großen Investitionen und Veränderungen wird Bürgerbeteiligung als zentraler Faktor für den Erfolg solcher Initiativen betrachtet. Bisher ist allerdings nicht klar, was typische Beteiligungsformate von Smart-City-Initiativen sind und welche Rolle(n) BürgerInnen dabei einnehmen. Dieser Beitrag leitet mittels einer Literaturanalyse zu Smart Cities ein Kategorienschema zu typischen Bürgerbeteiligungsarten ab. Die Analyse ergab, dass sich Einbindung von BürgerInnen in politische Entscheidungen und bei der Entwicklung technischer Artefakte maßgeblich auf e‑Government oder Participatory Design bezieht. Im Hinblick auf die Beteiligungsarten zeigt sich, dass Makrofabriken, Living Labs und Open-Data-Plattformen häufige Ansätze sind, um BürgerInnen als Co-Creators einzubinden. Zudem werden BürgerInnen mit Citizen Sensing zur Erfassung von Daten oder Missständen einbezogen. Dabei zeigen sich sowohl aktivere, als auch eher passive Beteiligungsarten. Die Analyse zeigt, dass die Einbindung von BürgerInnen häufig entweder auf eine Beteiligung an politischen Entscheidungen oder an der Entwicklung technischer Artefakte abzielt. Auch wenn keine klare Abgrenzung möglich ist, sind diese Ansätze dann eher durch e‑Government oder Participatory Design inspiriert.},
    journal = {HMD Praxis der Wirtschaftsinformatik},
    author = {Haunschild, Jasmin and Demuth, Kilian and Geiß, Henri-Jacques and Richter, Christian and Reuter, Christian},
    year = {2021},
    keywords = {Projekt-ATHENE-SecUrban, HCI, Student, Projekt-emergenCITY},
    }

  • Thea Riebe, Tristan Wirth, Markus Bayer, Philipp Kuehn, Marc-André Kaufhold, Volker Knauthe, Stefan Guthe, Christian Reuter (2021)
    CySecAlert: An Alert Generation System for Cyber Security Events Using Open Source Intelligence Data
    Information and Communications Security . doi:10.1007/978-3-030-86890-1_24
    [BibTeX] [Abstract] [Download PDF]

    Receiving relevant information on possible cyber threats, attacks, and data breaches in a timely manner is crucial for early response. The social media platform Twitter hosts an active cyber security community. Their activities are often monitored manually by security experts, such as Computer Emergency Response Teams (CERTs). We thus propose a Twitter-based alert generation system that issues alerts to a system operator as soon as new relevant cyber security related topics emerge. Thereby, our system allows us to monitor user accounts with significantly less workload. Our system applies a supervised classifier, based on active learning, that detects tweets containing relevant information. The results indicate that uncertainty sampling can reduce the amount of manual relevance classification effort and enhance the classifier performance substantially compared to random sampling. Our approach reduces the number of accounts and tweets that are needed for the classifier training, thus making the tool easily and rapidly adaptable to the specific context while also supporting data minimization for Open Source Intelligence (OSINT). Relevant tweets are clustered by a greedy stream clustering algorithm in order to identify significant events. The proposed system is able to work near real-time within the required 15-minutes time frame and detects up to 93.8\% of relevant events with a false alert rate of 14.81\%.

    @inproceedings{riebe_cysecalert_2021,
    title = {{CySecAlert}: {An} {Alert} {Generation} {System} for {Cyber} {Security} {Events} {Using} {Open} {Source} {Intelligence} {Data}},
    url = {https://link.springer.com/chapter/10.1007/978-3-030-86890-1_24},
    doi = {10.1007/978-3-030-86890-1_24},
    abstract = {Receiving relevant information on possible cyber threats, attacks, and data breaches in a timely manner is crucial for early response. The social media platform Twitter hosts an active cyber security community. Their activities are often monitored manually by security experts, such as Computer Emergency Response Teams (CERTs). We thus propose a Twitter-based alert generation system that issues alerts to a system operator as soon as new relevant cyber security related topics emerge. Thereby, our system allows us to monitor user accounts with significantly less workload. Our system applies a supervised classifier, based on active learning, that detects tweets containing relevant information. The results indicate that uncertainty sampling can reduce the amount of manual relevance classification effort and enhance the classifier performance substantially compared to random sampling. Our approach reduces the number of accounts and tweets that are needed for the classifier training, thus making the tool easily and rapidly adaptable to the specific context while also supporting data minimization for Open Source Intelligence (OSINT). Relevant tweets are clustered by a greedy stream clustering algorithm in order to identify significant events. The proposed system is able to work near real-time within the required 15-minutes time frame and detects up to 93.8\% of relevant events with a false alert rate of 14.81\%.},
    booktitle = {Information and {Communications} {Security}},
    author = {Riebe, Thea and Wirth, Tristan and Bayer, Markus and Kuehn, Philipp and Kaufhold, Marc-André and Knauthe, Volker and Guthe, Stefan and Reuter, Christian},
    year = {2021},
    keywords = {Projekt-ATHENE-SecUrban, Projekt-CYWARN, Security, Student, UsableSec, Ranking-CORE-B},
    pages = {429--446},
    }

  • Enno Steinbrink, Lilian Reichert, Michelle Mende, Christian Reuter (2021)
    Digital Privacy Perceptions of Asylum Seekers in Germany – An Empirical Study about Smartphone Usage during the Flight
    Proceedings of the ACM: Human Computer Interaction (PACM): Computer-Supported Cooperative Work and Social Computing ;5(CSCW2). doi:10.1145/3479526
    [BibTeX] [Abstract]

    Since 2015, an increased number of asylum seekers is coming to Europe. These migration movements increas-ingly rely on digital infrastructure, such as mobile internet access and online services, in order to reach theirtargeted destination countries. Asylum seekers often use smartphones for information and communicationpurposes. Even though there are many positive aspects in the use of such technologies, researchers have toconsider the perceived risks of this specific user group. This work aims at investigating the use of mobileinformation technologies by asylum seekers during their flight, especially taking privacy into account. Thus, itexamines asylum seekers’ digital privacy perceptions and identifies privacy protection behaviors by conductinga qualitative interview study with 14 asylum seekers who applied for asylum in Germany. The results showthat asylum seekers are often aware of the various risks deriving from the use of smartphones and ICT, suchas surveillance and persecution by state or non-state actors as well as extortion by criminals. Based on this,this work furthermore outlines different strategies used to manage these risks. Since the lack of privacy andtrust leads to avoidance behavior, the insights of this study provide valuable information for the design ofassistance apps and collaboration platforms, which appropriately address the specific needs for digital privacyin the context of flight, or for the conception of privacy-enhancing technologies helping to achieve this.

    @article{steinbrink_digital_2021,
    title = {Digital {Privacy} {Perceptions} of {Asylum} {Seekers} in {Germany} - {An} {Empirical} {Study} about {Smartphone} {Usage} during the {Flight}},
    volume = {5},
    doi = {10.1145/3479526},
    abstract = {Since 2015, an increased number of asylum seekers is coming to Europe. These migration movements increas-ingly rely on digital infrastructure, such as mobile internet access and online services, in order to reach theirtargeted destination countries. Asylum seekers often use smartphones for information and communicationpurposes. Even though there are many positive aspects in the use of such technologies, researchers have toconsider the perceived risks of this specific user group. This work aims at investigating the use of mobileinformation technologies by asylum seekers during their flight, especially taking privacy into account. Thus, itexamines asylum seekers’ digital privacy perceptions and identifies privacy protection behaviors by conductinga qualitative interview study with 14 asylum seekers who applied for asylum in Germany. The results showthat asylum seekers are often aware of the various risks deriving from the use of smartphones and ICT, suchas surveillance and persecution by state or non-state actors as well as extortion by criminals. Based on this,this work furthermore outlines different strategies used to manage these risks. Since the lack of privacy andtrust leads to avoidance behavior, the insights of this study provide valuable information for the design ofassistance apps and collaboration platforms, which appropriately address the specific needs for digital privacyin the context of flight, or for the conception of privacy-enhancing technologies helping to achieve this.},
    number = {CSCW2},
    journal = {Proceedings of the ACM: Human Computer Interaction (PACM): Computer-Supported Cooperative Work and Social Computing},
    author = {Steinbrink, Enno and Reichert, Lilian and Mende, Michelle and Reuter, Christian},
    year = {2021},
    keywords = {Security, Student, UsableSec, A-Paper, Ranking-ImpactFactor, Ranking-CORE-A, Projekt-ATHENE-FANCY, Projekt-GRKPrivacy},
    }

  • Elise Özalp, Katrin Hartwig, Christian Reuter (2021)
    Trends in Explainable Artificial Intelligence for Non-Experts
    In: Peter Klimczak, Christer Petersen: AI – Limits and Prospects. Bielefeld: Verlag Transcript.
    [BibTeX]

    @incollection{ozalp_trends_2021,
    address = {Bielefeld},
    title = {Trends in {Explainable} {Artificial} {Intelligence} for {Non}-{Experts}},
    booktitle = {{AI} - {Limits} and {Prospects}},
    publisher = {Verlag Transcript},
    author = {Özalp, Elise and Hartwig, Katrin and Reuter, Christian},
    editor = {Klimczak, Peter and Petersen, Christer},
    year = {2021},
    keywords = {Student},
    }

  • Katrin Hartwig, Atlas Englisch, Jan Pelle Thomson, Christian Reuter (2021)
    Finding Secret Treasure? Improving Memorized Secrets Through Gamification
    European Symposium on Usable Security (EuroUSEC) Karlsruhe, Germany.
    [BibTeX] [Abstract]

    Users tend to bypass systems that are designed to increase their personal security and privacy while limiting their perceived freedom. Nudges present a possible solution to this problem, offering security benefits without taking away perceived freedom. We have identified a lack of research comparing concrete implementations of nudging concepts in an emulated real-world scenario to assess their relative value as a nudge. Comparing multiple nudging implementations in an emulated real-world scenario including a novel avatar nudge with gamification elements, this publication discusses the advantages of nudging for stronger user-created passwords regarding efficacy, usability, and memorability.We investigated the effect of gamification in nudges, performing two studies (𝑁1 = 16, 𝑁2 = 1, 000) to refine and evaluate implementations of current and novel nudging concepts. Our research found a gamified nudge, which integrates a personalizable avatar guide into the registration process, to perform less effectively than state-of-the-art nudges, independently of participants’ gaming frequency.

    @inproceedings{hartwig_finding_2021,
    address = {Karlsruhe, Germany},
    title = {Finding {Secret} {Treasure}? {Improving} {Memorized} {Secrets} {Through} {Gamification}},
    abstract = {Users tend to bypass systems that are designed to increase their personal security and privacy while limiting their perceived freedom.
    Nudges present a possible solution to this problem, offering security benefits without taking away perceived freedom. We have
    identified a lack of research comparing concrete implementations of nudging concepts in an emulated real-world scenario to assess their
    relative value as a nudge. Comparing multiple nudging implementations in an emulated real-world scenario including a novel avatar
    nudge with gamification elements, this publication discusses the advantages of nudging for stronger user-created passwords regarding
    efficacy, usability, and memorability.We investigated the effect of gamification in nudges, performing two studies (𝑁1 = 16, 𝑁2 = 1, 000)
    to refine and evaluate implementations of current and novel nudging concepts. Our research found a gamified nudge, which integrates
    a personalizable avatar guide into the registration process, to perform less effectively than state-of-the-art nudges, independently of
    participants’ gaming frequency.},
    booktitle = {European {Symposium} on {Usable} {Security} ({EuroUSEC})},
    publisher = {ACM},
    author = {Hartwig, Katrin and Englisch, Atlas and Thomson, Jan Pelle and Reuter, Christian},
    year = {2021},
    keywords = {Security, Student, UsableSec, Projekte-CROSSING, Projekte-ATHENE-SecUrban},
    }

    2020

  • Thea Riebe, Jasmin Haunschild, Felix Divo, Matthias Lang, Gerbert Roitburd, Jonas Franken, Christian Reuter (2020)
    Die Veränderung der Vorratsdatenspeicherung in Europa
    Datenschutz und Datensicherheit – DuD ;44(5):316–321. doi:10.1007/s11623-020-1275-3
    [BibTeX] [Abstract] [Download PDF]

    Die Diskussion um die Vorratsdatenspeicherung ist europaweit weiterhin relevant, da es keine einheitliche Gesetzgebung der EU-Mitgliedsstaaten gibt. So werden in einigen EU-Staaten weiterhin Vorratsdaten gespeichert, obwohl der EuGH die Vorratsdatenspeicherung für teilweise rechtswidrig erklärt hat. Dabei unterscheiden sich die Speicherdauer, die erhobenen Daten und die Rechte der Behörden erheblich. Der Beitrag vergleicht den Umgang mit der Vorratsdatenspeicherung in zehn EU- und Schengen-Staaten im Hinblick auf Einführung und Aussetzung, Speicherdauer, Speicherinhalte und Zugriffsrechte.

    @article{riebe_veranderung_2020,
    title = {Die {Veränderung} der {Vorratsdatenspeicherung} in {Europa}},
    volume = {44},
    url = {https://www.peasec.de/paper/2020/2020_Riebeetal_VDSinEuropa_DuD.pdf},
    doi = {10.1007/s11623-020-1275-3},
    abstract = {Die Diskussion um die Vorratsdatenspeicherung ist europaweit weiterhin relevant, da es keine einheitliche Gesetzgebung der EU-Mitgliedsstaaten gibt. So werden in einigen EU-Staaten weiterhin Vorratsdaten gespeichert, obwohl der EuGH die Vorratsdatenspeicherung für teilweise rechtswidrig erklärt hat. Dabei unterscheiden sich die Speicherdauer, die erhobenen Daten und die Rechte der Behörden erheblich. Der Beitrag vergleicht den Umgang mit der Vorratsdatenspeicherung in zehn EU- und Schengen-Staaten im Hinblick auf Einführung und Aussetzung, Speicherdauer, Speicherinhalte und Zugriffsrechte.},
    number = {5},
    journal = {Datenschutz und Datensicherheit - DuD},
    author = {Riebe, Thea and Haunschild, Jasmin and Divo, Felix and Lang, Matthias and Roitburd, Gerbert and Franken, Jonas and Reuter, Christian},
    year = {2020},
    keywords = {Projekt-ATHENE-SecUrban, Projekt-KontiKat, Security, Student, Peace, Projekt-DualUse},
    pages = {316--321},
    }

  • Christian Reuter, Marc-André Kaufhold, Fabian Spahr, Thomas Spielhofer, Anna Sophie Hahne (2020)
    Emergency Service Staff and Social Media – A Comparative Empirical Study of the Perception by Emergency Services Members in Europe in 2014 and 2017
    International Journal of Disaster Risk Reduction (IJDRR) ;46(101516). doi:10.1016/j.ijdrr.2020.101516
    [BibTeX] [Abstract] [Download PDF]

    Finding a way to ensure an effective use of social media has become increasingly important to emergency services over the past decade. Despite all efforts to determine the utility of social media for emergency organisations, it is necessary to benefit from such institutions‘ staffs‘ opinions to establish effective use. To provide empirical evidence we present a comparison of two surveys, conducted across Europe with emergency services in 2014 and 2017 respectively, with a total of 1169 answers. The analysis shows that personal experience has an effect on how organisational usage of social media is perceived and how emergency service staff view the future use of social media. Furthermore, the use has increased. This article not only shows emergency services what their staff think about their social media usage but also discusses challenges and future directions for the design of systems that can be useful for further development of optimized organisational social media usage.

    @article{reuter_emergency_2020,
    title = {Emergency {Service} {Staff} and {Social} {Media} – {A} {Comparative} {Empirical} {Study} of the {Perception} by {Emergency} {Services} {Members} in {Europe} in 2014 and 2017},
    volume = {46},
    url = {https://doi.org/10.1016/j.ijdrr.2020.101516},
    doi = {10.1016/j.ijdrr.2020.101516},
    abstract = {Finding a way to ensure an effective use of social media has become increasingly important to emergency services over the past decade. Despite all efforts to determine the utility of social media for emergency organisations, it is necessary to benefit from such institutions' staffs' opinions to establish effective use. To provide empirical evidence we present a comparison of two surveys, conducted across Europe with emergency services in 2014 and 2017 respectively, with a total of 1169 answers. The analysis shows that personal experience has an effect on how organisational usage of social media is perceived and how emergency service staff view the future use of social media. Furthermore, the use has increased. This article not only shows emergency services what their staff think about their social media usage but also discusses challenges and future directions for the design of systems that can be useful for further development of optimized organisational social media usage.},
    number = {101516},
    journal = {International Journal of Disaster Risk Reduction (IJDRR)},
    author = {Reuter, Christian and Kaufhold, Marc-André and Spahr, Fabian and Spielhofer, Thomas and Hahne, Anna Sophie},
    year = {2020},
    keywords = {Crisis, Student, SocialMedia, A-Paper, Ranking-ImpactFactor, Projekt-emergenCITY},
    }

  • Jan Kirchner, Christian Reuter (2020)
    Countering Fake News: A Comparison of Possible Solutions Regarding User Acceptance and Effectiveness
    Proceedings of the ACM: Human Computer Interaction (PACM): Computer-Supported Cooperative Work and Social Computing ;4(CSCW2):140:1–140:28. doi:10.1145/3415211
    [BibTeX] [Abstract] [Download PDF]

    Since the emergence of so-called fake news on the internet and in social media, platforms such as Facebook have started to take countermeasures, and researchers have begun looking into this phenomenon from a variety of perspectives. A large number of scientific work has investigated ways to detect fake news automatically. Less attention has been paid to the subsequent step, i.e., what to do when you are aware of the inaccuracy of claims in social media. This work takes a user-centered approach on means to counter identified mis- and disinformation in social media. We conduct a three-step study design on how approaches in social media should be presented to respect the users‘ needs and experiences and how effective they are. As our first step, in an online survey representative for some factors to the German adult population, we enquire regarding their strategies on handling information in social media, and their opinion regarding possible solutions — focusing on the approach of displaying a warning on inaccurate posts. In a second step, we present five potential approaches for countermeasures identified in related work to interviewees for qualitative input. We discuss (1) warning, (2) related articles, (3) reducing the size, (4) covering, and (5) requiring confirmation. Based on the interview feedback, as the third step of this study, we select, improve, and examine four promising approaches on how to counter misinformation. We conduct an online experiment to test their effectiveness on the perceived accuracy of false headlines and also ask for the users‘ preferences. In this study, we find that users welcome warning-based approaches to counter fake news and are somewhat critical with less transparent methods. Moreover, users want social media platforms to explain why a post was marked as disputed. The results regarding effectiveness are similar: Warning-based approaches are shown to be effective in reducing the perceived accuracy of false headlines. Moreover, adding an explanation to the warning leads to the most significant results. In contrast, we could not find a significant effect on one of Facebook’s current approaches (reduced post size and fact-checks in related articles).

    @article{kirchner_countering_2020,
    title = {Countering {Fake} {News}: {A} {Comparison} of {Possible} {Solutions} {Regarding} {User} {Acceptance} and {Effectiveness}},
    volume = {4},
    url = {https://dl.acm.org/doi/10.1145/3415211},
    doi = {10.1145/3415211},
    abstract = {Since the emergence of so-called fake news on the internet and in social media, platforms such as Facebook have started to take countermeasures, and researchers have begun looking into this phenomenon from a variety of perspectives. A large number of scientific work has investigated ways to detect fake news automatically. Less attention has been paid to the subsequent step, i.e., what to do when you are aware of the inaccuracy of claims in social media. This work takes a user-centered approach on means to counter identified mis- and disinformation in social media. We conduct a three-step study design on how approaches in social media should be presented to respect the users' needs and experiences and how effective they are. As our first step, in an online survey representative for some factors to the German adult population, we enquire regarding their strategies on handling information in social media, and their opinion regarding possible solutions — focusing on the approach of displaying a warning on inaccurate posts. In a second step, we present five potential approaches for countermeasures identified in related work to interviewees for qualitative input. We discuss (1) warning, (2) related articles, (3) reducing the size, (4) covering, and (5) requiring confirmation. Based on the interview feedback, as the third step of this study, we select, improve, and examine four promising approaches on how to counter misinformation. We conduct an online experiment to test their effectiveness on the perceived accuracy of false headlines and also ask for the users' preferences. In this study, we find that users welcome warning-based approaches to counter fake news and are somewhat critical with less transparent methods. Moreover, users want social media platforms to explain why a post was marked as disputed. The results regarding effectiveness are similar: Warning-based approaches are shown to be effective in reducing the perceived accuracy of false headlines. Moreover, adding an explanation to the warning leads to the most significant results. In contrast, we could not find a significant effect on one of Facebook's current approaches (reduced post size and fact-checks in related articles).},
    number = {CSCW2},
    journal = {Proceedings of the ACM: Human Computer Interaction (PACM): Computer-Supported Cooperative Work and Social Computing},
    author = {Kirchner, Jan and Reuter, Christian},
    year = {2020},
    note = {Place: Austin, USA
    Publisher: ACM},
    keywords = {Crisis, HCI, Student, A-Paper, Cooperation, Ranking-ImpactFactor, AuswahlCrisis, Selected, Ranking-CORE-A},
    pages = {140:1--140:28},
    }

  • Philipp Imperatori, Thea Riebe, Christian Reuter (2020)
    Verschlüsselungspolitik der USA: Vom Clipper-Chip zu Edward Snowden
    FIfF-Kommunikation ;37:77–80.
    [BibTeX] [Download PDF]

    @article{imperatori_verschlusselungspolitik_2020,
    title = {Verschlüsselungspolitik der {USA}: {Vom} {Clipper}-{Chip} zu {Edward} {Snowden}},
    volume = {37},
    url = {https://www.fiff.de/publikationen/fiff-kommunikation/fk-2020/fk-2020-1/fk-1-20-p77.pdf},
    journal = {FIfF-Kommunikation},
    author = {Imperatori, Philipp and Riebe, Thea and Reuter, Christian},
    year = {2020},
    keywords = {Projekt-CROSSING, Security, Student, Peace, Projekt-DualUse},
    pages = {77--80},
    }

  • Philipp Kuehn, Thea Riebe, Lynn Apelt, Max Jansen, Christian Reuter (2020)
    Sharing of Cyber Threat Intelligence between States
    S+F Sicherheit und Frieden / Peace and Security ;38(1):22–28. doi:10.5771/0175-274X-2020-1-22
    [BibTeX] [Abstract] [Download PDF]

    Threats in cyberspace have increased in recent years due to the increment of offensive capabilities by states. Approaches to mitigate the security dilemma in cyberspace within the UN are deadlocked, as states have not been able to achieve agreements. However, from the perspective of IT-Security, there are Cyber Threat Intelligence (CTI) platforms to share and analyze cyber threats for a collective crisis management. To investigate, whether or not CTI platforms can be used as a confidence-building measure between states and international organizations, we portray current CTI platforms, showcase political requirements, and answer the question of how CTI communication may contribute to confidence-building in international affairs. Our results suggest the need to further develop analytical capabilities, as well as the implementation of a broad social, political, and legal environment for international CTI sharing.

    @article{kuehn_sharing_2020,
    title = {Sharing of {Cyber} {Threat} {Intelligence} between {States}},
    volume = {38},
    url = {http://www.peasec.de/paper/2020/2020_KuehnRiebeApeltJansenReuter_SharingCyberThreatIntelligence_SF.pdf},
    doi = {10.5771/0175-274X-2020-1-22},
    abstract = {Threats in cyberspace have increased in recent years due to the increment of offensive capabilities by states. Approaches to mitigate the security dilemma in cyberspace within the UN are deadlocked, as states have not been able to achieve agreements. However, from the perspective of IT-Security, there are Cyber Threat Intelligence (CTI) platforms to share and analyze cyber threats for a collective crisis management. To investigate, whether or not CTI platforms can be used as a confidence-building measure between states and international organizations, we portray current CTI platforms, showcase political requirements, and answer the question of how CTI communication may contribute to confidence-building in international affairs. Our results suggest the need to further develop analytical capabilities, as well as the implementation of a broad social, political, and legal environment for international CTI sharing.},
    number = {1},
    journal = {S+F Sicherheit und Frieden / Peace and Security},
    author = {Kuehn, Philipp and Riebe, Thea and Apelt, Lynn and Jansen, Max and Reuter, Christian},
    year = {2020},
    keywords = {Projekt-ATHENE-SecUrban, Projekt-CYWARN, Security, Student, Peace, Projekt-DualUse},
    pages = {22--28},
    }

  • Milan Stute, Max Maass, Tom Schons, Marc-André Kaufhold, Christian Reuter, Matthias Hollick (2020)
    Empirical Insights for Designing Information and Communication Technology for International Disaster Response
    International Journal of Disaster Risk Reduction (IJDRR) ;47(101598):1–10. doi:10.1016/j.ijdrr.2020.101598
    [BibTeX] [Abstract] [Download PDF]

    Due to the increase in natural disasters in the past years, Disaster Response Organizations (DROs) are faced with the challenge of coping with more and larger operations. Currently appointed Information and Communications Technology (ICT) used for coordination and communication is sometimes outdated and does not scale, while novel technologies have the potential to greatly improve disaster response efficiency. To allow adoption of these novel technologies, ICT system designers have to take into account the particular needs of DROs and characteristics of International Disaster Response (IDR). This work attempts to bring the humanitarian and ICT communities closer together. In this work, we analyze IDR-related documents and conduct expert interviews. Using open coding, we extract empirical insights and translate the peculiarities of DRO coordination and operation into tangible ICT design requirements. This information is based on interviews with active IDR staff as well as DRO guidelines and reports. Ultimately, the goal of this paper is to serve as a reference for future ICT research endeavors to support and increase the efficiency of IDR operations.

    @article{stute_empirical_2020,
    title = {Empirical {Insights} for {Designing} {Information} and {Communication} {Technology} for {International} {Disaster} {Response}},
    volume = {47},
    url = {https://www.sciencedirect.com/science/article/pii/S2212420919309501},
    doi = {10.1016/j.ijdrr.2020.101598},
    abstract = {Due to the increase in natural disasters in the past years, Disaster Response Organizations (DROs) are faced with the challenge of coping with more and larger operations. Currently appointed Information and Communications Technology (ICT) used for coordination and communication is sometimes outdated and does not scale, while novel technologies have the potential to greatly improve disaster response efficiency. To allow adoption of these novel technologies, ICT system designers have to take into account the particular needs of DROs and characteristics of International Disaster Response (IDR). This work attempts to bring the humanitarian and ICT communities closer together. In this work, we analyze IDR-related documents and conduct expert interviews. Using open coding, we extract empirical insights and translate the peculiarities of DRO coordination and operation into tangible ICT design requirements. This information is based on interviews with active IDR staff as well as DRO guidelines and reports. Ultimately, the goal of this paper is to serve as a reference for future ICT research endeavors to support and increase the efficiency of IDR operations.},
    number = {101598},
    journal = {International Journal of Disaster Risk Reduction (IJDRR)},
    author = {Stute, Milan and Maass, Max and Schons, Tom and Kaufhold, Marc-André and Reuter, Christian and Hollick, Matthias},
    year = {2020},
    keywords = {Crisis, Student, UsableSec, A-Paper, Ranking-ImpactFactor, Projekt-emergenCITY},
    pages = {1--10},
    }

    2019

  • Margarita Grinko, Marc-André Kaufhold, Christian Reuter (2019)
    Adoption, Use and Diffusion of Crisis Apps in Germany: A Representative Survey
    Mensch und Computer 2019 Hamburg, Germany. doi:10.1145/3340764.3340782
    [BibTeX] [Abstract] [Download PDF]

    The research field of crisis informatics examines the potentials and limitations of information and communication technology in crises, disasters, and emergencies. Although ICT plays an increasingly large role in crisis response and management, in-depth studies on crisis apps and similar technology in the context of an emergency have been missing. Based on responses by 1024 participants in Germany, we examine the diffusion, usage, perception and adoption of mobile crisis apps as well as required functions and improvements. We conclude that crisis apps are still a little-known form of disaster ICT, but have potential for enhancing communication, keeping users up to date and providing a more effective crisis management as supplement to other media channels dependent on different underlying infrastructures. However, they should be adaptable to user characteristics, consider privacy, allow communication and offer valuable information to raise awareness of potential disasters without creating an overload. Also, the familiarity with and trust in crisis apps should be addressed to maximize their beneficial impact on crisis communication and management. We discuss further implications as well as directions for future research with larger target groups and specific usage scenarios.

    @inproceedings{grinko_adoption_2019,
    address = {Hamburg, Germany},
    title = {Adoption, {Use} and {Diffusion} of {Crisis} {Apps} in {Germany}: {A} {Representative} {Survey}},
    url = {https://dl.acm.org/citation.cfm?id=3340782},
    doi = {10.1145/3340764.3340782},
    abstract = {The research field of crisis informatics examines the potentials and limitations of information and communication technology in crises, disasters, and emergencies. Although ICT plays an increasingly large role in crisis response and management, in-depth studies on crisis apps and similar technology in the context of an emergency have been missing. Based on responses by 1024 participants in Germany, we examine the diffusion, usage, perception and adoption of mobile crisis apps as well as required functions and improvements. We conclude that crisis apps are still a little-known form of disaster ICT, but have potential for enhancing communication, keeping users up to date and providing a more effective crisis management as supplement to other media channels dependent on different underlying infrastructures. However, they should be adaptable to user characteristics, consider privacy, allow communication and offer valuable information to raise awareness of potential disasters without creating an overload. Also, the familiarity with and trust in crisis apps should be addressed to maximize their beneficial impact on crisis communication and management. We discuss further implications as well as directions for future research with larger target groups and specific usage scenarios.},
    booktitle = {Mensch und {Computer} 2019},
    publisher = {ACM},
    author = {Grinko, Margarita and Kaufhold, Marc-André and Reuter, Christian},
    editor = {Alt, Florian and Bulling, Andreas and Döring, Tanja},
    year = {2019},
    keywords = {Crisis, Projekt-KontiKat, Student, UsableSec, Projekt-MAKI},
    pages = {263--274},
    }

  • Sebastian Linsner, Rashmi Varma, Christian Reuter (2019)
    Vulnerability Assessment in the Smart Farming Infrastructure through Cyberattacks
    39. GIL-Jahrestagung: Informatik in der Land-, Forst- und Ernährungswirtschaft Fokus; Digitalisierung für landwirtschaftliche Betriebe in kleinstrukturierten Regionen – ein Widerspruch in sich?, Lecture Notes in Informatics (LNI) Wien, Austria.
    [BibTeX] [Abstract] [Download PDF]

    The Internet of Things (IoT) has a significant impact on agriculture. So-called Smart Farming uses drones and a variety of sensors to measure climate, irrigation, soil moisture or GPS position. With this rapid influx of technology increases the threat that vulnerabilities in those technologies are being exploited for malicious intent. To show the impact of cyberattacks on agriculture, we present a simulation of several attacks on a ZigBee-based wireless sensor network. We conduct a delay attack, an interference attack and three different routing attacks (sinkhole, blackhole and selective forwarding attack). Those attacks are simulated using NETA with the OMNET++ framework. We will show that the security of WSN is influenced by factors like energy consumption or computation power, which can conflict with other interests like low per-unit costs.

    @inproceedings{linsner_vulnerability_2019,
    address = {Wien, Austria},
    title = {Vulnerability {Assessment} in the {Smart} {Farming} {Infrastructure} through {Cyberattacks}},
    url = {http://gil-net.de/Publikationen/139_119.pdf},
    abstract = {The Internet of Things (IoT) has a significant impact on agriculture. So-called Smart Farming uses drones and a variety of sensors to measure climate, irrigation, soil moisture or GPS position. With this rapid influx of technology increases the threat that vulnerabilities in those technologies are being exploited for malicious intent. To show the impact of cyberattacks on agriculture, we present a simulation of several attacks on a ZigBee-based wireless sensor network. We conduct a delay attack, an interference attack and three different routing attacks (sinkhole, blackhole and selective forwarding attack). Those attacks are simulated using NETA with the OMNET++ framework. We will show that the security of WSN is influenced by factors like energy consumption or computation power, which can conflict with other interests like low per-unit costs.},
    booktitle = {39. {GIL}-{Jahrestagung}: {Informatik} in der {Land}-, {Forst}- und {Ernährungswirtschaft} {Fokus}; {Digitalisierung} für landwirtschaftliche {Betriebe} in kleinstrukturierten {Regionen} – ein {Widerspruch} in sich?, {Lecture} {Notes} in {Informatics} ({LNI})},
    publisher = {Gesellschaft für Informatik},
    author = {Linsner, Sebastian and Varma, Rashmi and Reuter, Christian},
    editor = {Meyer-Aurich, A.},
    year = {2019},
    keywords = {Projekt-CROSSING, Security, Student, Infrastructure, Ranking-CORE-C, Ranking-VHB-C, RSF, Projekt-HyServ, Projekt-GeoBox},
    pages = {119--124},
    }

  • Timo Kalle, Marc-André Kaufhold, Franz Kuntke, Christian Reuter, Amr Rizk, Ralf Steinmetz (2019)
    Resilience in Security and Crises through Adaptions and Transitions
    INFORMATIK 2019: 50 Jahre Gesellschaft für Informatik – Informatik für Gesellschaft (Workshop-Beiträge), Lecture Notes in Informatics (LNI) Kassel, Germany. doi:10.18420/inf2019_ws60
    [BibTeX] [Abstract] [Download PDF]

    Currently, there is a tremendous number of communication technology and tems in use. Not only in the private user space, but also in business operations and societal areas, they are deeply involved: Ranging from messaging services or navigation over (critical) SCADA systems to whole digital cities and communities. Consequently, the view on communication networks in security and particularly crisis scenarios becomes inevitable. This paper examines the notions of resilience, adaption and transition within communication networks with a specific focus on crises. Based on a structured literature review, the fundamentals of resilience and communication networks are introduced. The paper then discusses the characteristics of (a) evolvability, accessibility, usability and diversity as well as (b) self-organization, -management, -optimization, – monitoring, -healing and -protection for communication network resilience. Finally, it outlines challenges and potentials of communication network resilience based in the use cases of security and crises.

    @inproceedings{kalle_resilience_2019,
    address = {Kassel, Germany},
    title = {Resilience in {Security} and {Crises} through {Adaptions} and {Transitions}},
    url = {https://dl.gi.de/bitstream/handle/20.500.12116/25097/paper12_02.pdf},
    doi = {10.18420/inf2019_ws60},
    abstract = {Currently, there is a tremendous number of communication technology and tems in use. Not only in the private user space, but also in business operations and societal areas, they are deeply involved: Ranging from messaging services or navigation over (critical) SCADA systems to whole digital cities and communities. Consequently, the view on communication networks in security and particularly crisis scenarios becomes inevitable. This paper examines the notions of resilience, adaption and transition within communication networks with a specific focus on crises. Based on a structured literature review, the fundamentals of resilience and communication networks are introduced. The paper then discusses the characteristics of (a) evolvability, accessibility, usability and diversity as well as (b) self-organization, -management, -optimization, - monitoring, -healing and -protection for communication network resilience. Finally, it outlines challenges and potentials of communication network resilience based in the use cases of security and crises.},
    booktitle = {{INFORMATIK} 2019: 50 {Jahre} {Gesellschaft} für {Informatik} – {Informatik} für {Gesellschaft} ({Workshop}-{Beiträge}), {Lecture} {Notes} in {Informatics} ({LNI})},
    publisher = {Gesellschaft für Informatik e. V.},
    author = {Kalle, Timo and Kaufhold, Marc-André and Kuntke, Franz and Reuter, Christian and Rizk, Amr and Steinmetz, Ralf},
    editor = {Draude, C. and Lange, M. and Sick, B.},
    year = {2019},
    keywords = {Crisis, HCI, Security, Student, UsableSec, Ranking-CORE-C, Ranking-VHB-C, Projekt-MAKI, Projekt-GeoBox},
    pages = {571--584},
    }

  • Christian Reuter, Katja Häusser, Mona Bien, Franziska Herbert (2019)
    Between Effort and Security: User Assessment of the Adequacy of Security Mechanisms for App Categories
    Mensch und Computer 2019 Hamburg, Germany. doi:10.1145/3340764.3340770
    [BibTeX] [Abstract] [Download PDF]

    With the increasing popularity of the smartphone, the number of people using it for financial transactions such as online shopping, online banking or mobile payment is also growing. Apps used in these contexts store sensitive and valuable data, creating a need for security measures. It has not yet been researched to what extent certain authentication mechanisms, which can be information-, biometric- as well as token-based, are suitable for individual apps and the respective data. The goal of this work is to assess how perceived security and estimated effort of using such mechanisms, as well as the degree to which app data is considered worth protecting, influence users‘ choices of appropriate measures to protect app categories. Therefore, we conducted a representative study (n=1024). On the one hand, our results show that a positive correlation between perceived security and effort exists for all investigated non-biometric authentication methods. On the other hand, the study sheds light on the differences between the investigated app categories and the users‘ choice of the appropriate security mechanisms for the particular category. In contrast to perceived security having a positive influence on a user’s preference of mechanism, a relation can hardly be identified for effort. Moreover, app data sensitivity does not seem relevant for the users‘ choice of security mechanism.

    @inproceedings{reuter_between_2019,
    address = {Hamburg, Germany},
    title = {Between {Effort} and {Security}: {User} {Assessment} of the {Adequacy} of {Security} {Mechanisms} for {App} {Categories}},
    url = {http://www.peasec.de/paper/2019/2019_ReuterHaeusserBienHerbert_EffortSecurity_MuC.pdf},
    doi = {10.1145/3340764.3340770},
    abstract = {With the increasing popularity of the smartphone, the number of people using it for financial transactions such as online shopping, online banking or mobile payment is also growing. Apps used in these contexts store sensitive and valuable data, creating a need for security measures. It has not yet been researched to what extent certain authentication mechanisms, which can be information-, biometric- as well as token-based, are suitable for individual apps and the respective data. The goal of this work is to assess how perceived security and estimated effort of using such mechanisms, as well as the degree to which app data is considered worth protecting, influence users' choices of appropriate measures to protect app categories. Therefore, we conducted a representative study (n=1024). On the one hand, our results show that a positive correlation between perceived security and effort exists for all investigated non-biometric authentication methods. On the other hand, the study sheds light on the differences between the investigated app categories and the users' choice of the appropriate security mechanisms for the particular category. In contrast to perceived security having a positive influence on a user's preference of mechanism, a relation can hardly be identified for effort. Moreover, app data sensitivity does not seem relevant for the users' choice of security mechanism.},
    booktitle = {Mensch und {Computer} 2019},
    publisher = {ACM},
    author = {Reuter, Christian and Häusser, Katja and Bien, Mona and Herbert, Franziska},
    editor = {Alt, Florian and Bulling, Andreas and Döring, Tanja},
    year = {2019},
    keywords = {HCI, Projekt-CRISP, Projekt-CROSSING, Security, Student, UsableSec, Projekt-ATHENE-FANCY},
    pages = {287--297},
    }

  • Thea Riebe, Marc-André Kaufhold, Tarun Kumar, Thomas Reinhold, Christian Reuter (2019)
    Threat Intelligence Application for Cyber Attribution
    SCIENCE PEACE SECURITY ’19 – Proceedings of the Interdisciplinary Conference on Technical Peace and Security Research Darmstadt, Germany.
    [BibTeX] [Abstract] [Download PDF]

    Attribution consists of technical, legal and politically defined processes. However, the interna- tional community has not yet defined processes unilaterally, even though the UN GGE has proposed to address the increase of cyber operations. Taking existing threat exchange stand- ards into account, this paper presents an approach to support efforts for more effective attrib- ution by developing a platform with the common open source threat exchange formats STIX and MEAC. Furthermore, the platform is evaluated in terms of usability.

    @inproceedings{riebe_threat_2019,
    address = {Darmstadt, Germany},
    title = {Threat {Intelligence} {Application} for {Cyber} {Attribution}},
    url = {https://tuprints.ulb.tu-darmstadt.de/id/eprint/9164},
    abstract = {Attribution consists of technical, legal and politically defined processes. However, the interna- tional community has not yet defined processes unilaterally, even though the UN GGE has proposed to address the increase of cyber operations. Taking existing threat exchange stand- ards into account, this paper presents an approach to support efforts for more effective attrib- ution by developing a platform with the common open source threat exchange formats STIX and MEAC. Furthermore, the platform is evaluated in terms of usability.},
    booktitle = {{SCIENCE} {PEACE} {SECURITY} '19 - {Proceedings} of the {Interdisciplinary} {Conference} on {Technical} {Peace} and {Security} {Research}},
    publisher = {TUprints},
    author = {Riebe, Thea and Kaufhold, Marc-André and Kumar, Tarun and Reinhold, Thomas and Reuter, Christian},
    editor = {Reuter, Christian and Altmann, Jürgen and Göttsche, Malte and Himmel, Mirko},
    year = {2019},
    keywords = {Security, Student, Peace, Projekt-DualUse},
    pages = {56--60},
    }

  • Thea Riebe, Amanda Langer, Marc-André Kaufhold, Nina Katharina Kretschmer, Christian Reuter (2019)
    Werte und Wertekonflikte in sozialen Medien für die Vernetzung ungebundener Helfer in Krisensituationen – Ein Value-Sensitive Design Ansatz
    Mensch und Computer 2019 – Workshopband Hamburg, Germany. doi:10.18420/muc2019-ws-133-05
    [BibTeX] [Abstract] [Download PDF]

    Bereits während des Hochwassers in Mitteleuropa 2013 und der Flüchtlingskrise in Europa ab 2015 wurde deutlich, dass freiwillige HelferInnen die Bewältigung von Krisensituationen unterstützen. Durch die vermehrte Koordination der Helfenden, auch unter Ein- satz sozialer Medien, kommt es zunehmend zu Konflikten zwi- schen den teilweise kollidierenden Erwartungshaltungen periodi- sierter Werte der eingebundenen Akteure. Die Entwicklung von Kollaborationswerkzeugen mit Hilfe der Methode des Value-Sen- sitive Designs kann bereits im Vorfeld solche Konflikte aufzeigen und gezielt verhindern oder moderieren. Dazu wurde in einer Fall- studie anhand des Hochwassers 2013 induktiv abgeleitet, welche Werte und Erwartungen die unterschiedlichen Stakeholder haben, und welche Konflikte sich daraus im Hinblick auf die Anforderun- gen ergeben. Diese Studie zeigt insbesondere die Konfliktpotenzi- ale für freiwillige HelferInnen in sozialen Medien in Bezug auf den Schutz der Privatsphäre und vor Diskriminierung auf und leistet damit einen Beitrag für die Konflikt-Optimierung und Akzeptanz- steigerung des Einsatzes sozialer Medien im Katastrophenschutz.

    @inproceedings{riebe_werte_2019,
    address = {Hamburg, Germany},
    title = {Werte und {Wertekonflikte} in sozialen {Medien} für die {Vernetzung} ungebundener {Helfer} in {Krisensituationen} – {Ein} {Value}-{Sensitive} {Design} {Ansatz}},
    url = {https://dl.gi.de/bitstream/handle/20.500.12116/25150/133-05.pdf},
    doi = {10.18420/muc2019-ws-133-05},
    abstract = {Bereits während des Hochwassers in Mitteleuropa 2013 und der Flüchtlingskrise in Europa ab 2015 wurde deutlich, dass freiwillige HelferInnen die Bewältigung von Krisensituationen unterstützen. Durch die vermehrte Koordination der Helfenden, auch unter Ein- satz sozialer Medien, kommt es zunehmend zu Konflikten zwi- schen den teilweise kollidierenden Erwartungshaltungen periodi- sierter Werte der eingebundenen Akteure. Die Entwicklung von Kollaborationswerkzeugen mit Hilfe der Methode des Value-Sen- sitive Designs kann bereits im Vorfeld solche Konflikte aufzeigen und gezielt verhindern oder moderieren. Dazu wurde in einer Fall- studie anhand des Hochwassers 2013 induktiv abgeleitet, welche Werte und Erwartungen die unterschiedlichen Stakeholder haben, und welche Konflikte sich daraus im Hinblick auf die Anforderun- gen ergeben. Diese Studie zeigt insbesondere die Konfliktpotenzi- ale für freiwillige HelferInnen in sozialen Medien in Bezug auf den Schutz der Privatsphäre und vor Diskriminierung auf und leistet damit einen Beitrag für die Konflikt-Optimierung und Akzeptanz- steigerung des Einsatzes sozialer Medien im Katastrophenschutz.},
    booktitle = {Mensch und {Computer} 2019 - {Workshopband}},
    publisher = {Gesellschaft für Informatik e.V.},
    author = {Riebe, Thea and Langer, Amanda and Kaufhold, Marc-André and Kretschmer, Nina Katharina and Reuter, Christian},
    year = {2019},
    keywords = {Crisis, Projekt-KontiKat, Security, Student, SocialMedia, Peace, Projekt-DualUse},
    pages = {308--318},
    }

  • Stefka Schmid, Thea Riebe, Christian Reuter (2019)
    Meaningful Human Control of Lethal Autonomous Weapon Systems
    In: Christian Reuter, Jürgen Altmann, Malte Göttsche, Mirko Himmel: SCIENCE PEACE SECURITY ’19 – Proceedings of the Interdisciplinary Conference on Technical Peace and Security Research. Darmstadt, Germany: TUprints, , 196–200.
    [BibTeX] [Abstract] [Download PDF]

    In the discussion of lethal autonomous weapon systems (LAWS) in the expert forum of the Convention on Certain Conventional Weapons (CCW), the interpretation of crucial concepts such as autonomy and human control is decisive for the future direction of international hu- manitarian law. Starting from the perspective of a synthesis of Actor-Network Theory (ANT) and Value-Sensitive-Design (VSD), we aim to analyse the discourse of LAWS and ask for pos- sibilities to implement Meaningful Human Control.

    @incollection{schmid_meaningful_2019,
    address = {Darmstadt, Germany},
    title = {Meaningful {Human} {Control} of {Lethal} {Autonomous} {Weapon} {Systems}},
    url = {https://tuprints.ulb.tu-darmstadt.de/id/eprint/9164},
    abstract = {In the discussion of lethal autonomous weapon systems (LAWS) in the expert forum of the Convention on Certain Conventional Weapons (CCW), the interpretation of crucial concepts such as autonomy and human control is decisive for the future direction of international hu- manitarian law. Starting from the perspective of a synthesis of Actor-Network Theory (ANT) and Value-Sensitive-Design (VSD), we aim to analyse the discourse of LAWS and ask for pos- sibilities to implement Meaningful Human Control.},
    booktitle = {{SCIENCE} {PEACE} {SECURITY} '19 - {Proceedings} of the {Interdisciplinary} {Conference} on {Technical} {Peace} and {Security} {Research}},
    publisher = {TUprints},
    author = {Schmid, Stefka and Riebe, Thea and Reuter, Christian},
    editor = {Reuter, Christian and Altmann, Jürgen and Göttsche, Malte and Himmel, Mirko},
    year = {2019},
    keywords = {Security, Student, Peace, Projekt-DualUse},
    pages = {196--200},
    }

  • Larissa Aldehoff, Meri Dankenbring, Christian Reuter (2019)
    Renouncing Privacy in Crisis Management? People’s View on Social Media Monitoring and Surveillance
    Proceedings of the Information Systems for Crisis Response and Management (ISCRAM) València, Spain.
    [BibTeX] [Abstract] [Download PDF]

    Social media is used during crises and disasters by state authorities and citizens to communicate and provide, gain and analyze information. Monitoring of platforms in such cases is both a well-established practice and a research area. The question, whether people are willing to renounce privacy in social media during critical incidents, or even allow surveillance in order to contribute to public security, remains unanswered. Our survey of 1,024 German inhabitants is the first empirical study on people’s views on social media monitoring and surveillance in crisis management. We find the willingness to share data during an imminent threat depends mostly on the type of data: a majority (63\% and 67\%, respectively) would give access to addresses and telephone numbers, whereas the willingness to share content of chats or telephone calls is significantly lower (27\%). Our analysis reveals diverging opinions among participants and some effects of sociodemographic variables on the acceptance of invasions into privacy.

    @inproceedings{aldehoff_renouncing_2019,
    address = {València, Spain},
    title = {Renouncing {Privacy} in {Crisis} {Management}? {People}'s {View} on {Social} {Media} {Monitoring} and {Surveillance}},
    url = {http://www.peasec.de/paper/2019/2019_AldehoffDankenbringReuter_RenouncingPrivacyCrisisManagement_ISCRAM.pdf},
    abstract = {Social media is used during crises and disasters by state authorities and citizens to communicate and provide, gain and analyze information. Monitoring of platforms in such cases is both a well-established practice and a research area. The question, whether people are willing to renounce privacy in social media during critical incidents, or even allow surveillance in order to contribute to public security, remains unanswered. Our survey of 1,024 German inhabitants is the first empirical study on people's views on social media monitoring and surveillance in crisis management. We find the willingness to share data during an imminent threat depends mostly on the type of data: a majority (63\% and 67\%, respectively) would give access to addresses and telephone numbers, whereas the willingness to share content of chats or telephone calls is significantly lower (27\%). Our analysis reveals diverging opinions among participants and some effects of sociodemographic variables on the acceptance of invasions into privacy.},
    booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
    publisher = {ISCRAM Association},
    author = {Aldehoff, Larissa and Dankenbring, Meri and Reuter, Christian},
    editor = {Franco, Zeno and González, José J. and Canós, José H.},
    year = {2019},
    keywords = {Crisis, Projekt-CRISP, Projekt-CROSSING, Security, Student, UsableSec, SocialMedia, Peace, Projekt-DualUse, Projekt-ATHENE-FANCY},
    pages = {1184--1197},
    }

  • Katrin Hartwig, Christian Reuter (2019)
    TrustyTweet: An Indicator-based Browser-Plugin to Assist Users in Dealing with Fake News on Twitter
    Proceedings of the International Conference on Wirtschaftsinformatik (WI) Siegen, Germany.
    [BibTeX] [Abstract] [Download PDF]

    The importance of dealing withfake newsonsocial mediahas increased both in political and social contexts.While existing studies focus mainly on how to detect and label fake news, approaches to assist usersin making their own assessments are largely missing. This article presents a study on how Twitter-users’assessmentscan be supported by an indicator-based white-box approach.First, we gathered potential indicators for fake news that have proven to be promising in previous studies and that fit our idea of awhite-box approach. Based on those indicators we then designed and implemented the browser-plugin TrusyTweet, which assists users on Twitterin assessing tweetsby showing politically neutral and intuitive warnings without creating reactance. Finally, we suggest the findings of our evaluations with a total of 27 participants which lead to further design implicationsfor approachesto assistusers in dealing with fake news.

    @inproceedings{hartwig_trustytweet_2019,
    address = {Siegen, Germany},
    title = {{TrustyTweet}: {An} {Indicator}-based {Browser}-{Plugin} to {Assist} {Users} in {Dealing} with {Fake} {News} on {Twitter}},
    url = {http://www.peasec.de/paper/2019/2019_HartwigReuter_TrustyTweet_WI.pdf},
    abstract = {The importance of dealing withfake newsonsocial mediahas increased both in political and social contexts.While existing studies focus mainly on how to detect and label fake news, approaches to assist usersin making their own assessments are largely missing. This article presents a study on how Twitter-users'assessmentscan be supported by an indicator-based white-box approach.First, we gathered potential indicators for fake news that have proven to be promising in previous studies and that fit our idea of awhite-box approach. Based on those indicators we then designed and implemented the browser-plugin TrusyTweet, which assists users on Twitterin assessing tweetsby showing politically neutral and intuitive warnings without creating reactance. Finally, we suggest the findings of our evaluations with a total of 27 participants which lead to further design implicationsfor approachesto assistusers in dealing with fake news.},
    booktitle = {Proceedings of the {International} {Conference} on {Wirtschaftsinformatik} ({WI})},
    publisher = {AIS},
    author = {Hartwig, Katrin and Reuter, Christian},
    year = {2019},
    keywords = {Crisis, HCI, Projekt-CRISP, Student, Ranking-CORE-C, Ranking-VHB-C, SocialMedia, A-Paper, Ranking-WKWI-A, Peace, Projekt-ATHENE-FANCY},
    pages = {1858--1869},
    }

  • Amanda Langer, Marc-André Kaufhold, Elena Runft, Christian Reuter, Margarita Grinko, Volkmar Pipek (2019)
    Counter Narratives in Social Media: An Empirical Study on Combat and Prevention of Terrorism
    Proceedings of the Information Systems for Crisis Response and Management (ISCRAM) València, Spain.
    [BibTeX] [Abstract] [Download PDF]

    With the increase of terrorist attacks and spreading extremism worldwide, countermeasures advance as well. Often social media is used for recruitment and radicalization of susceptible target groups. Counter narratives are trying to disclose the illusion created by radical and extremist groups through a purposive and educational counter statement, and to initiate a rethinking in the affected individuals via thought-provoking impulses and advice. This exploratory study investigates counter narrative campaigns with regard to their fight and prevention against terrorism in social media. Posts with strong emotions and a personal reference to affected individuals achieved the highest impact and most reactions from the target group. Furthermore, our results illustrate that the impact of a counter narrative campaign cannot be measured solely according to the reaction rate to their postings and that further analysis steps are therefore necessary for the final evaluation of the campaigns.

    @inproceedings{langer_counter_2019,
    address = {València, Spain},
    title = {Counter {Narratives} in {Social} {Media}: {An} {Empirical} {Study} on {Combat} and {Prevention} of {Terrorism}},
    url = {http://www.peasec.de/paper/2019/2019_Langeretal_Counternarratives_ISCRAM.pdf},
    abstract = {With the increase of terrorist attacks and spreading extremism worldwide, countermeasures advance as well. Often social media is used for recruitment and radicalization of susceptible target groups. Counter narratives are trying to disclose the illusion created by radical and extremist groups through a purposive and educational counter statement, and to initiate a rethinking in the affected individuals via thought-provoking impulses and advice. This exploratory study investigates counter narrative campaigns with regard to their fight and prevention against terrorism in social media. Posts with strong emotions and a personal reference to affected individuals achieved the highest impact and most reactions from the target group. Furthermore, our results illustrate that the impact of a counter narrative campaign cannot be measured solely according to the reaction rate to their postings and that further analysis steps are therefore necessary for the final evaluation of the campaigns.},
    booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
    publisher = {ISCRAM Association},
    author = {Langer, Amanda and Kaufhold, Marc-André and Runft, Elena and Reuter, Christian and Grinko, Margarita and Pipek, Volkmar},
    editor = {Franco, Zeno and González, José J. and Canós, José H.},
    year = {2019},
    keywords = {Crisis, Projekt-KontiKat, Student, SocialMedia, Peace},
    pages = {746--755},
    }

  • Christian Reuter, Katrin Hartwig, Jan Kirchner, Noah Schlegel (2019)
    Fake News Perception in Germany: A Representative Study of People’s Attitudes and Approaches to Counteract Disinformation
    Proceedings of the International Conference on Wirtschaftsinformatik (WI) Siegen, Germany.
    [BibTeX] [Abstract] [Download PDF]

    Fake news has become an important topic in our social and political environment. While research is coming up for the U.S. and European countries, many aspects remain uncovered as long as existing work only marginally inves-tigates people’s attitudes towards fake news. In this work, we present the results of a representative study (N=1023) in Germany asking participants about their attitudes towards fake news and approaches to counteract disinformation. More than 80\% of the participants agree that fake news poses a threat. 78\% see fake news as harming democracy. Even though about half of the respondents (48\%) have noticed fake news, most participants stated to have never liked, shared or commented on fake news. Regarding demographic factors, our findings support the view of younger and relatively educated people being more informed about fake news. Concerning ideological motives, the evaluation suggests left-wing or liberal respondents to be more critical of fake news

    @inproceedings{reuter_fake_2019-2,
    address = {Siegen, Germany},
    title = {Fake {News} {Perception} in {Germany}: {A} {Representative} {Study} of {People}'s {Attitudes} and {Approaches} to {Counteract} {Disinformation}},
    url = {http://www.peasec.de/paper/2019/2019_ReuterHartwigKirchnerSchlegel_FakeNewsPerceptionGermany_WI.pdf},
    abstract = {Fake news has become an important topic in our social and political environment. While research is coming up for the U.S. and European countries, many aspects remain uncovered as long as existing work only marginally inves-tigates people's attitudes towards fake news. In this work, we present the results of a representative study (N=1023) in Germany asking participants about their attitudes towards fake news and approaches to counteract disinformation. More than 80\% of the participants agree that fake news poses a threat. 78\% see fake news as harming democracy. Even though about half of the respondents (48\%) have noticed fake news, most participants stated to have never liked, shared or commented on fake news. Regarding demographic factors, our findings support the view of younger and relatively educated people being more informed about fake news. Concerning ideological motives, the evaluation suggests left-wing or liberal respondents to be more critical of fake news},
    booktitle = {Proceedings of the {International} {Conference} on {Wirtschaftsinformatik} ({WI})},
    publisher = {AIS},
    author = {Reuter, Christian and Hartwig, Katrin and Kirchner, Jan and Schlegel, Noah},
    year = {2019},
    keywords = {Crisis, HCI, Student, Ranking-CORE-C, Ranking-VHB-C, SocialMedia, A-Paper, Ranking-WKWI-A, Peace},
    pages = {1069--1083},
    }

  • Gina Maria Schmidbauer-Wolf, Markus Guder (2019)
    Usability and UX of a Gaze Interaction Tool for Front Seat Passengers: Evaluation of a Gaze Controlled Optical Feedback System in a Car
    (MuC’19: Proceedings of Mensch und Computer 2019):677–681.
    [BibTeX] [Download PDF]

    @article{schmidbauer-wolf_usability_2019,
    title = {Usability and {UX} of a {Gaze} {Interaction} {Tool} for {Front} {Seat} {Passengers}: {Evaluation} of a {Gaze} {Controlled} {Optical} {Feedback} {System} in a {Car}},
    url = {https://dl.acm.org/doi/10.1145/3340764.3344890},
    number = {MuC'19: Proceedings of Mensch und Computer 2019},
    author = {Schmidbauer-Wolf, Gina Maria and Guder, Markus},
    year = {2019},
    keywords = {HCI, Student},
    pages = {677--681},
    }

    2018

  • Christian Reuter, Wolfgang Schneider, Daniel Eberz, Markus Bayer, Daniel Hartung, Cemal Kaygusuz (2018)
    Resiliente Digitalisierung der kritischen Infrastruktur Landwirtschaft – mobil, dezentral, ausfallsicher
    Mensch und Computer 2018: Workshopband Dresden, Germany.
    [BibTeX] [Abstract] [Download PDF]

    Diese Arbeit befasst sich mit der zunehmenden Digitalisierung der kritischen Infrastruktur Ernährungswirtschaft und setzt den Fokus insbesondere auf die dadurch resultierenden in-formationstechnologischen Folgen bezüglich der Angriffs- und Ausfallsicherheit in der Landwirtschaft und von ihr abhängigen Sektoren. In diesem Kontext wird die Modernisie-rungen der Landmaschinen und deren Vernetzung sowie das Cloud-Computing in der Landwirtschaft analysiert und zu treffende Maßnahmen bezüglich einer resilienten Struktur erläutert. In vielen Bereichen wird dabei aufgezeigt, dass das Ausfallrisiko der Produktion zugunsten von Vorteilen wie Ertrags- und Qualitätssteigerung vernachlässigt wird.

    @inproceedings{reuter_resiliente_2018,
    address = {Dresden, Germany},
    title = {Resiliente {Digitalisierung} der kritischen {Infrastruktur} {Landwirtschaft} - mobil, dezentral, ausfallsicher},
    url = {https://dl.gi.de/bitstream/handle/20.500.12116/16930/Beitrag_330_final__a.pdf},
    abstract = {Diese Arbeit befasst sich mit der zunehmenden Digitalisierung der kritischen Infrastruktur Ernährungswirtschaft und setzt den Fokus insbesondere auf die dadurch resultierenden in-formationstechnologischen Folgen bezüglich der Angriffs- und Ausfallsicherheit in der Landwirtschaft und von ihr abhängigen Sektoren. In diesem Kontext wird die Modernisie-rungen der Landmaschinen und deren Vernetzung sowie das Cloud-Computing in der Landwirtschaft analysiert und zu treffende Maßnahmen bezüglich einer resilienten Struktur erläutert. In vielen Bereichen wird dabei aufgezeigt, dass das Ausfallrisiko der Produktion zugunsten von Vorteilen wie Ertrags- und Qualitätssteigerung vernachlässigt wird.},
    booktitle = {Mensch und {Computer} 2018: {Workshopband}},
    publisher = {Gesellschaft für Informatik e.V.},
    author = {Reuter, Christian and Schneider, Wolfgang and Eberz, Daniel and Bayer, Markus and Hartung, Daniel and Kaygusuz, Cemal},
    editor = {Dachselt, Raimund and Weber, Gerhard},
    year = {2018},
    keywords = {Crisis, Projekt-KontiKat, Student, Infrastructure, RSF, Projekt-HyServ, Projekt-MAKI, Projekt-GeoBox},
    pages = {623--632},
    }

  • Marc-André Kaufhold, Christian Reuter, Tobias Ermert (2018)
    Interaktionsdesign eines Risiko-Bewertungskonzepts für KMU
    Mensch und Computer 2018: Tagungsband Dresden, Germany.
    [BibTeX] [Abstract] [Download PDF]

    Betriebsstörungen, Naturkatastrophen und andere Notfallszenarien bedrohen die Fortdauer von Unternehmen. Hierzu stellt Business Continuity Management (BCM) Maßnahmen zur Identifika-tion von Bedrohungen und Risiken sowie zum Aufbau der Belastbarkeit von Organisationen bereit. In der Forschung mangelt es jedoch an Ansätzen, welche BCM in kleinen und mittleren Unternehmen (KMU) unterstützen. In diesem Kurzbeitrag wird ein Konzept für KMU vorgestellt, welches die Identifikation und Bewertung von Risiken unterstützt, Bewältigungsmaßnahmen anbietet und unternehmensspezifische Risikoinformationen auf einem Dashboard visualisiert.

    @inproceedings{kaufhold_interaktionsdesign_2018,
    address = {Dresden, Germany},
    title = {Interaktionsdesign eines {Risiko}-{Bewertungskonzepts} für {KMU}},
    url = {https://dl.gi.de/bitstream/handle/20.500.12116/16626/Beitrag_356_final__a.pdf},
    abstract = {Betriebsstörungen, Naturkatastrophen und andere Notfallszenarien bedrohen die Fortdauer von Unternehmen. Hierzu stellt Business Continuity Management (BCM) Maßnahmen zur Identifika-tion von Bedrohungen und Risiken sowie zum Aufbau der Belastbarkeit von Organisationen bereit. In der Forschung mangelt es jedoch an Ansätzen, welche BCM in kleinen und mittleren Unternehmen (KMU) unterstützen. In diesem Kurzbeitrag wird ein Konzept für KMU vorgestellt, welches die Identifikation und Bewertung von Risiken unterstützt, Bewältigungsmaßnahmen anbietet und unternehmensspezifische Risikoinformationen auf einem Dashboard visualisiert.},
    booktitle = {Mensch und {Computer} 2018: {Tagungsband}},
    publisher = {Gesellschaft für Informatik e.V.},
    author = {Kaufhold, Marc-André and Reuter, Christian and Ermert, Tobias},
    year = {2018},
    keywords = {Crisis, Projekt-KontiKat, HCI, Projekt-CRISP, Security, Student, UsableSec, Infrastructure, RSF, Projekt-HyServ},
    pages = {309--312},
    }

  • Marc-André Kaufhold, Christian Reuter, Thea Riebe, Elmar von Radziewski (2018)
    Design eines BCM-Dashboards für kleine und mittlere Unternehmen
    Mensch und Computer 2018: Workshopband Dresden, Germany.
    [BibTeX] [Abstract] [Download PDF]

    Business Continuity Management (BCM) ist definiert als ganzheitlicher Managementprozess, der poten-zielle Bedrohungen für Organisationen und die Auswirkungen ermittelt, sowie ein Gerüst zum Aufbau der Belastbarkeit einer Organisation bereitstellt. Bereits existierende Ansätze in der Forschung legen den Fokus allerdings auf große Konzerne, während die Umsetzung eines BCM-Konzepts für kleine und mittlere Unternehmen (KMU) oft an den knappen finanziellen und personellen Ressourcen, aber auch an der Komplexität des BCM scheitert. Um KMU bei der Implementierung eines an deren Bedürfnisse angepasstem BCM-Systems (BCMS) zu unterstützen, gibt es in der Forschung nur wenige Lösungsan-sätze. Dieser Artikel stellt auf Basis einer empirischen Studie, welche Umsetzungsfaktoren für BCM und Anforderungen für BCMS untersucht, das prototypische Design eines BCM-Dashboards vor, welches mit wenig Konfigurationsaufwand möglichst relevante externe und interne Gefahrenquellen in einer kom-pakten Übersicht darzustellen vermag.

    @inproceedings{kaufhold_design_2018,
    address = {Dresden, Germany},
    title = {Design eines {BCM}-{Dashboards} für kleine und mittlere {Unternehmen}},
    url = {https://dl.gi.de/bitstream/handle/20.500.12116/16796/Beitrag_453_final__a.pdf},
    abstract = {Business Continuity Management (BCM) ist definiert als ganzheitlicher Managementprozess, der poten-zielle Bedrohungen für Organisationen und die Auswirkungen ermittelt, sowie ein Gerüst zum Aufbau der Belastbarkeit einer Organisation bereitstellt. Bereits existierende Ansätze in der Forschung legen den Fokus allerdings auf große Konzerne, während die Umsetzung eines BCM-Konzepts für kleine und mittlere Unternehmen (KMU) oft an den knappen finanziellen und personellen Ressourcen, aber auch an der Komplexität des BCM scheitert. Um KMU bei der Implementierung eines an deren Bedürfnisse angepasstem BCM-Systems (BCMS) zu unterstützen, gibt es in der Forschung nur wenige Lösungsan-sätze. Dieser Artikel stellt auf Basis einer empirischen Studie, welche Umsetzungsfaktoren für BCM und Anforderungen für BCMS untersucht, das prototypische Design eines BCM-Dashboards vor, welches mit wenig Konfigurationsaufwand möglichst relevante externe und interne Gefahrenquellen in einer kom-pakten Übersicht darzustellen vermag.},
    booktitle = {Mensch und {Computer} 2018: {Workshopband}},
    publisher = {Gesellschaft für Informatik e.V.},
    author = {Kaufhold, Marc-André and Reuter, Christian and Riebe, Thea and von Radziewski, Elmar},
    editor = {Dachselt, Raimund and Weber, Gerhard},
    year = {2018},
    keywords = {Crisis, Projekt-KontiKat, HCI, Student, Infrastructure},
    pages = {579--586},
    }

  • Marc-André Kaufhold, Thea Riebe, Christian Reuter, Julian Hester, Danny Jeske, Lisa Knüver, Viktoria Richert (2018)
    Business Continuity Management in Micro Enterprises: Perception, Strategies and Use of ICT
    International Journal of Information Systems for Crisis Response and Management (IJISCRAM) ;10(1):1–19. doi:10.4018/IJISCRAM.2018010101
    [BibTeX] [Abstract] [Download PDF]

    Small and medium-sized enterprises (SMEs) represent 99\% of enterprises in Germany and more than 95\% in the European Union. Given the recent increase of natural disasters and man-made crises and emergencies, it seems an important economic goal to ascertain that SMEs are capable of maintaining their work, revenue and profit at an acceptable level. According to ISO 22301, business continuity management (BCM) is a holistic management process which identifies potential threats and their impact to an organization and serves as a framework to increase organizational resilience and response capabilities. Prior research identified that BCM is under-represented in SMEs and that their security level is partially in an uneconomical range. This article presents the analysis of interviews with 19 independent micro enterprises highlighting findings on their low crisis awareness, varying technical dependency, existing action strategies and communication strategies and proposing a categorization of micro enterprises as preventive technicians, data-intensive chains or pragmatic jumpers.

    @article{kaufhold_business_2018,
    title = {Business {Continuity} {Management} in {Micro} {Enterprises}: {Perception}, {Strategies} and {Use} of {ICT}},
    volume = {10},
    url = {http://www.peasec.de/paper/2018/2018_KaufholdRiebeReuteretal_BusinessContinuityManagementinMicroEnterprises_IJISCRAM.pdf},
    doi = {10.4018/IJISCRAM.2018010101},
    abstract = {Small and medium-sized enterprises (SMEs) represent 99\% of enterprises in Germany and more than 95\% in the European Union. Given the recent increase of natural disasters and man-made crises and emergencies, it seems an important economic goal to ascertain that SMEs are capable of maintaining their work, revenue and profit at an acceptable level. According to ISO 22301, business continuity management (BCM) is a holistic management process which identifies potential threats and their impact to an organization and serves as a framework to increase organizational resilience and response capabilities. Prior research identified that BCM is under-represented in SMEs and that their security level is partially in an uneconomical range. This article presents the analysis of interviews with 19 independent micro enterprises highlighting findings on their low crisis awareness, varying technical dependency, existing action strategies and communication strategies and proposing a categorization of micro enterprises as preventive technicians, data-intensive chains or pragmatic jumpers.},
    number = {1},
    journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
    author = {Kaufhold, Marc-André and Riebe, Thea and Reuter, Christian and Hester, Julian and Jeske, Danny and Knüver, Lisa and Richert, Viktoria},
    year = {2018},
    keywords = {Crisis, Projekt-KontiKat, Security, Student, Infrastructure, Cooperation, RSF, Projekt-MAKI},
    pages = {1--19},
    }

  • Thea Riebe, Katja Pätsch, Marc-André Kaufhold, Christian Reuter (2018)
    From Conspiracies to Insults: A Case Study of Radicalisation in Social Media Discourse
    Mensch und Computer 2018: Workshopband Dresden, Germany.
    [BibTeX] [Abstract] [Download PDF]

    Online radicalisation is often linked to discourses on social media. In this context, the question arises how populist online discourses radicalise in social media platforms. With a quantitative content analysis of supporters of the German party “Alternative für Deutschland (AfD)” and their contributions on Facebook between March 2014 and May 2017, this preliminary analysis illustrates how the discourse shifts from a dominantly neutral debate to insult-driven and dis-criminatory contributions. It provides insights into the dynamic of political social media dis-courses and shows a tendency of correlating language style and topics that can be further studied in Social Media Analytics.

    @inproceedings{riebe_conspiracies_2018,
    address = {Dresden, Germany},
    title = {From {Conspiracies} to {Insults}: {A} {Case} {Study} of {Radicalisation} in {Social} {Media} {Discourse}},
    url = {https://dl.gi.de/bitstream/handle/20.500.12116/16795/Beitrag_449_final__a.pdf},
    abstract = {Online radicalisation is often linked to discourses on social media. In this context, the question arises how populist online discourses radicalise in social media platforms. With a quantitative content analysis of supporters of the German party “Alternative für Deutschland (AfD)” and their contributions on Facebook between March 2014 and May 2017, this preliminary analysis illustrates how the discourse shifts from a dominantly neutral debate to insult-driven and dis-criminatory contributions. It provides insights into the dynamic of political social media dis-courses and shows a tendency of correlating language style and topics that can be further studied in Social Media Analytics.},
    booktitle = {Mensch und {Computer} 2018: {Workshopband}},
    publisher = {Gesellschaft für Informatik e.V.},
    author = {Riebe, Thea and Pätsch, Katja and Kaufhold, Marc-André and Reuter, Christian},
    editor = {Dachselt, Raimund and Weber, Gerhard},
    year = {2018},
    keywords = {Crisis, Projekt-KontiKat, HCI, Projekt-CRISP, Student, SocialMedia, Peace},
    pages = {595--603},
    }

  • Simon Scholl, Christian Reuter, Thomas Ludwig, Marc-André Kaufhold (2018)
    SocialML: EUD im Maschine Learning zur Analyse sozialer Medien
    Mensch und Computer 2018: Tagungsband Dresden, Germany.
    [BibTeX] [Abstract] [Download PDF]

    Die Analyse sozialer Medien hat eine enorme Bedeutung für die verschiedensten Bereiche, wie bei-spielsweise die Lagebeurteilung, journalistische Recherchen oder unternehmerische Analysen. Dabei sind die entsprechenden Analysten unterschiedlichen Kontextfaktoren unterworfen. Sei es durch ihren organisationalen Hintergrund, durch tätigkeitsbezogene Rollen oder den geografischen und zeitlichen Rahmen. Um den ständig im Wandel begriffenen Kontexten gerecht zu werden, ergeben sich permanent neue Herausforderungen für die Anpassbarkeit der Analyse. Dieser Beitrag untersucht, wie ein auf Machine Lear-ning (ML) basierendes Tool zur Social Media Analyse (SMA) im Sinne des End-User Development (EUD) auf verschiedenen Komplexitäts- und Schrittebenen umgesetzt werden kann.

    @inproceedings{scholl_socialml_2018,
    address = {Dresden, Germany},
    title = {{SocialML}: {EUD} im {Maschine} {Learning} zur {Analyse} sozialer {Medien}},
    url = {https://dl.gi.de/bitstream/handle/20.500.12116/16668/Beitrag_347_final__a.pdf},
    abstract = {Die Analyse sozialer Medien hat eine enorme Bedeutung für die verschiedensten Bereiche, wie bei-spielsweise die Lagebeurteilung, journalistische Recherchen oder unternehmerische Analysen. Dabei sind die entsprechenden Analysten unterschiedlichen Kontextfaktoren unterworfen. Sei es durch ihren organisationalen Hintergrund, durch tätigkeitsbezogene Rollen oder den geografischen und zeitlichen Rahmen. Um den ständig im Wandel begriffenen Kontexten gerecht zu werden, ergeben sich permanent neue Herausforderungen für die Anpassbarkeit der Analyse. Dieser Beitrag untersucht, wie ein auf Machine Lear-ning (ML) basierendes Tool zur Social Media Analyse (SMA) im Sinne des End-User Development (EUD) auf verschiedenen Komplexitäts- und Schrittebenen umgesetzt werden kann.},
    booktitle = {Mensch und {Computer} 2018: {Tagungsband}},
    publisher = {Gesellschaft für Informatik e.V.},
    author = {Scholl, Simon and Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André},
    year = {2018},
    keywords = {Crisis, Projekt-KontiKat, HCI, Student, SocialMedia},
    pages = {443--446},
    }

  • Christian Reuter, Gerhard Backfried, Marc-André Kaufhold, Fabian Spahr (2018)
    ISCRAM turns 15: A Trend Analysis of Social Media Papers 2004-2017
    Proceedings of the Information Systems for Crisis Response and Management (ISCRAM) Rochester, New York, USA.
    [BibTeX] [Abstract] [Download PDF]

    In 2004, Information Systems for Crisis Response and Management (ISCRAM) was a new area of research. Pio- neering researchers from different continents and disciplines found fellowship at the first ISCRAM workshop. Around the same time, the use of social media in crises was first recognized in academia. In 2018, the 15 th IS- CRAM conference will take place, which gives us the possibility to look back on what has already been achieved with regard to IT support in crises using social media. With this article, we examine trends and developments with a specific focus on social media. We analyzed all papers published at previous ISCRAMs (n=1339). Our analysis shows that various platforms, the use of language and coverage of different types of disasters follow certain trends – most noticeably a dominance of Twitter, English and crises with large impacts such as hurricanes or earthquakes can be seen.

    @inproceedings{reuter_iscram_2018,
    address = {Rochester, New York, USA},
    title = {{ISCRAM} turns 15: {A} {Trend} {Analysis} of {Social} {Media} {Papers} 2004-2017},
    url = {http://www.peasec.de/paper/2018/2018_ReuterBackfriedKaufholdSpahn_15YearsISCRAM.pdf},
    abstract = {In 2004, Information Systems for Crisis Response and Management (ISCRAM) was a new area of research. Pio- neering researchers from different continents and disciplines found fellowship at the first ISCRAM workshop. Around the same time, the use of social media in crises was first recognized in academia. In 2018, the 15 th IS- CRAM conference will take place, which gives us the possibility to look back on what has already been achieved with regard to IT support in crises using social media. With this article, we examine trends and developments with a specific focus on social media. We analyzed all papers published at previous ISCRAMs (n=1339). Our analysis shows that various platforms, the use of language and coverage of different types of disasters follow certain trends – most noticeably a dominance of Twitter, English and crises with large impacts such as hurricanes or earthquakes can be seen.},
    booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
    publisher = {ISCRAM},
    author = {Reuter, Christian and Backfried, Gerhard and Kaufhold, Marc-André and Spahr, Fabian},
    editor = {Boersma, Kees and Tomaszewski, Brian},
    year = {2018},
    keywords = {Crisis, Projekt-KontiKat, HCI, Student, SocialMedia},
    pages = {1--14},
    }

    2017

  • Marc-André Kaufhold, Christian Reuter, Thomas Ludwig, Simon Scholl (2017)
    Social Media Analytics: Eine Marktstudie im Krisenmanagement
    INFORMATIK 2017, Lecture Notes in Informatics (LNI), Gesellschaft für Informatik Bonn.
    [BibTeX] [Abstract] [Download PDF]

    Mit zunehmender Zahl an Nutzern sozialer Medien steigt auch die Menge produzierter Datenmengen, welche häufig unter dem Schlagwort Big Social Data diskutiert werden. Um Informationen aus diesen großen Datenmengen generieren zu können, existiert aktuell bereits eine Vielzahl verschiedener Systeme, welche sich des Data Minings bedienen, um die Analyse zu erleichtern. Je nachdem für welche Fragestellung diese Datenmengen herangezogen werden sollen, kommen verschiedene Systeme in Frage, die jeweils ihre Stärken und Schwächen haben. Innerhalb dieses Beitrages geben wir eine Übersicht aktueller Systeme zur Analyse sozialer Medien im Generellen sowie im speziellen Kontext des Krisenmanagements. Auf Basis verschiedener Attribute wie der Möglichkeit zur Kommunikation, des Setzens eines Alarms oder der Tonalität sowie einer darauf basierenden Marktanalyse werden die Systeme in die drei Klassen Intelligence-, Management- und spezialisierten Analysesysteme klassifiziert und im Hinblick auf ihre Eignung für die Analyse sozialer Medien kategorisiert.

    @inproceedings{kaufhold_social_2017,
    address = {Bonn},
    title = {Social {Media} {Analytics}: {Eine} {Marktstudie} im {Krisenmanagement}},
    url = {http://www.peasec.de/paper/2017/2017_KaufholdReuterLudwigScholl_SocialMediaAnalytcisMarktstudie_INF.pdf},
    abstract = {Mit zunehmender Zahl an Nutzern sozialer Medien steigt auch die Menge produzierter Datenmengen, welche häufig unter dem Schlagwort Big Social Data diskutiert werden. Um Informationen aus diesen großen Datenmengen generieren zu können, existiert aktuell bereits eine Vielzahl verschiedener Systeme, welche sich des Data Minings bedienen, um die Analyse zu erleichtern. Je nachdem für welche Fragestellung diese Datenmengen herangezogen werden sollen, kommen verschiedene Systeme in Frage, die jeweils ihre Stärken und Schwächen haben. Innerhalb dieses Beitrages geben wir eine Übersicht aktueller Systeme zur Analyse sozialer Medien im Generellen sowie im speziellen Kontext des Krisenmanagements. Auf Basis verschiedener Attribute wie der Möglichkeit zur Kommunikation, des Setzens eines Alarms oder der Tonalität sowie einer darauf basierenden Marktanalyse werden die Systeme in die drei Klassen Intelligence-, Management- und spezialisierten Analysesysteme klassifiziert und im Hinblick auf ihre Eignung für die Analyse sozialer Medien kategorisiert.},
    booktitle = {{INFORMATIK} 2017, {Lecture} {Notes} in {Informatics} ({LNI}), {Gesellschaft} für {Informatik}},
    author = {Kaufhold, Marc-André and Reuter, Christian and Ludwig, Thomas and Scholl, Simon},
    editor = {Eibl, Maximilian and Gaedke, Martin},
    year = {2017},
    keywords = {Crisis, Projekt-KontiKat, HCI, Student, Ranking-CORE-C, Ranking-VHB-C, SocialMedia},
    pages = {1325--1338},
    }

  • Thomas Ludwig, Christoph Kotthaus, Christian Reuter, Sören Van Dongen, Volkmar Pipek (2017)
    Situated crowdsourcing during disasters: Managing the tasks of spontaneous volunteers through public displays
    International Journal on Human-Computer Studies (IJHCS) ;102(C):103–121. doi:10.1016/j.ijhcs.2016.09.008
    [BibTeX] [Abstract] [Download PDF]

    Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share‘, which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community’s disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.

    @article{ludwig_situated_2017,
    title = {Situated crowdsourcing during disasters: {Managing} the tasks of spontaneous volunteers through public displays},
    volume = {102},
    url = {http://www.peasec.de/paper/2017/2017_Ludwigetal_SituatedCrowdsourcingPublicDisplay_IJHCS.pdf},
    doi = {10.1016/j.ijhcs.2016.09.008},
    abstract = {Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share', which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community's disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.},
    number = {C},
    journal = {International Journal on Human-Computer Studies (IJHCS)},
    author = {Ludwig, Thomas and Kotthaus, Christoph and Reuter, Christian and Dongen, Sören Van and Pipek, Volkmar},
    year = {2017},
    keywords = {Crisis, HCI, Student, A-Paper, Cooperation, Ranking-ImpactFactor, Projekt-KOKOS, Ranking-CORE-A, Ranking-WKWI-B},
    pages = {103--121},
    }

  • Daniel Wiegärtner, Christian Reuter, Claudia Müller (2017)
    Erwartungen der älteren Bevölkerung an IKT für Krisenkommunikation
    Mensch & Computer: Workshopband Regensburg, Germany. doi:10.18420/muc2017-ws17-0416
    [BibTeX] [Abstract] [Download PDF]

    Aufgrund des demographischen Wandels und der zunehmenden Bevölkerungsdichte im urbanen Raum wird es in Zukunft zu neuen Herausforderungen in der Planung und Vorbereitung von Katastrophen-lagen in Städten kommen. Dabei wird vor allem der Nutzen von IKT für ältere Menschen in Bezug auf (Groß-)Schadenslagen von hoher Relevanz sein, der in der bisherigen Forschung nicht angemessen be-trachtet wurde. Mittels eines nutzerzentrierten Ansatzes wird untersucht, wie eine geeignete Krisenkommunikation durch IKT für ältere Menschen funktionieren könnte. Ziel der Arbeit ist es, die Vorbereitung für die ältere Population in Großstädten im Falle einer (Groß-)Schadenslage zu untersuchen und zu un-terstützen. Gerade für das System Stadt sind die Ergebnisse dieser Arbeit von Relevanz und können hel-fen, den urbanen Raum resilienter gegen mögliche Katastrophen zu gestalten.

    @inproceedings{wiegartner_erwartungen_2017,
    address = {Regensburg, Germany},
    title = {Erwartungen der älteren {Bevölkerung} an {IKT} für {Krisenkommunikation}},
    url = {https://dl.gi.de/bitstream/handle/20.500.12116/3243/2017_WS17_416.pdf},
    doi = {10.18420/muc2017-ws17-0416},
    abstract = {Aufgrund des demographischen Wandels und der zunehmenden Bevölkerungsdichte im urbanen Raum wird es in Zukunft zu neuen Herausforderungen in der Planung und Vorbereitung von Katastrophen-lagen in Städten kommen. Dabei wird vor allem der Nutzen von IKT für ältere Menschen in Bezug auf (Groß-)Schadenslagen von hoher Relevanz sein, der in der bisherigen Forschung nicht angemessen be-trachtet wurde. Mittels eines nutzerzentrierten Ansatzes wird untersucht, wie eine geeignete Krisenkommunikation durch IKT für ältere Menschen funktionieren könnte. Ziel der Arbeit ist es, die Vorbereitung für die ältere Population in Großstädten im Falle einer (Groß-)Schadenslage zu untersuchen und zu un-terstützen. Gerade für das System Stadt sind die Ergebnisse dieser Arbeit von Relevanz und können hel-fen, den urbanen Raum resilienter gegen mögliche Katastrophen zu gestalten.},
    booktitle = {Mensch \& {Computer}: {Workshopband}},
    publisher = {Gesellschaft für Informatik e.V.},
    author = {Wiegärtner, Daniel and Reuter, Christian and Müller, Claudia},
    editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.},
    year = {2017},
    keywords = {Crisis, Projekt-KontiKat, HCI, Student},
    pages = {609--614},
    }

  • Christian Reuter, Marc-André Kaufhold, Jonas Klös (2017)
    Benutzbare Sicherheit: Usability, Safety und Security bei Passwörtern
    Mensch & Computer: Workshopband Regensburg, Germany. doi:https://doi.org/10.18420/muc2017-ws01-0384
    [BibTeX] [Abstract] [Download PDF]

    Obwohl Usability und Sicherheit beides relevante Anforderungen für Anwendungssysteme sind, stehen sie in einem Spannungsfeld. Sicherheit kann als Schutz vor Angriffen von außen (Security), aber auch für das sichere Funktionieren (Safety) dieser Anwendungssysteme verstanden werden. Durch die immer größere Vernetzung klassischer Safety-Domänen, wie dem Katastrophenschutz, gewinnen Security-Aspekte dort ebenfalls an Bedeutung. Die Übertragung von kritischen und vertraulichen Informationen auf mobile Endgeräte muss zugleich passwortgeschützt als auch schnell verfügbar sein; zeitintensive Authentifizierungsmechanismen können hier stören. In dieser Studie werden die Nutzung von Passwörtern vor dem Hintergrund der Abwägung von Sicherheit und Usability exploriert und Hypothesen zum Umgang mit Passwörtern aufgestellt, die im Kontext der Digitalisierung in der zivilen Sicherheit sowie mobilen und ubiquitären Geräte im Katastrophenschutz an enormer Bedeutung gewinnen.

    @inproceedings{reuter_benutzbare_2017,
    address = {Regensburg, Germany},
    title = {Benutzbare {Sicherheit}: {Usability}, {Safety} und {Security} bei {Passwörtern}},
    url = {https://dl.gi.de/bitstream/handle/20.500.12116/3214/2017_WS01_384.pdf?sequence=1&isAllowed=y},
    doi = {https://doi.org/10.18420/muc2017-ws01-0384},
    abstract = {Obwohl Usability und Sicherheit beides relevante Anforderungen für Anwendungssysteme sind, stehen sie in einem Spannungsfeld. Sicherheit kann als Schutz vor Angriffen von außen (Security), aber auch für das sichere Funktionieren (Safety) dieser Anwendungssysteme verstanden werden. Durch die immer größere Vernetzung klassischer Safety-Domänen, wie dem Katastrophenschutz, gewinnen Security-Aspekte dort ebenfalls an Bedeutung. Die Übertragung von kritischen und vertraulichen Informationen auf mobile Endgeräte muss zugleich passwortgeschützt als auch schnell verfügbar sein; zeitintensive Authentifizierungsmechanismen können hier stören. In dieser Studie werden die Nutzung von Passwörtern vor dem Hintergrund der Abwägung von Sicherheit und Usability exploriert und Hypothesen zum Umgang mit Passwörtern aufgestellt, die im Kontext der Digitalisierung in der zivilen Sicherheit sowie mobilen und ubiquitären Geräte im Katastrophenschutz an enormer Bedeutung gewinnen.},
    booktitle = {Mensch \& {Computer}: {Workshopband}},
    publisher = {Gesellschaft für Informatik e.V.},
    author = {Reuter, Christian and Kaufhold, Marc-André and Klös, Jonas},
    editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.},
    year = {2017},
    keywords = {Projekt-KontiKat, HCI, Projekt-CRISP, Projekt-CROSSING, Security, Student, UsableSec},
    pages = {33--41},
    }

  • Inken Leopold, Christian Reuter (2017)
    Kundenakzeptanz von Bluetooth-Beacons im Lebensmittelhandel
    Mensch und Computer: Tagungsband Regensburg, Germany. doi:10.18420/muc2017-mci-0350
    [BibTeX] [Abstract] [Download PDF]

    Die Nutzung des Internets hat zu einem veränderten Kaufverhalten der Gesellschaft geführt, was wiederum Auswirkungen auf den stationären Einzelhandel hat. Da die Anzahl an Smartphone-Nutzern ebenfalls kontinuierlich steigt, werden mobile Anwendungen immer wichtiger. Durch den Einsatz von Bluetooth-Beacons – kleinen, beliebig platzierbaren Funksendern, dessen Signale von einer entsprechenden App verarbeitet werden können – kann der Einkauf sowohl erleichtert als auch erlebnisreicher gestaltet werden. Der Gebrauch von Beacons in Deutschland ist weniger verbreitet und erforscht. Pilotprojekte stützen sich lediglich auf Nutzungsdaten und Reaktionszeiten, jedoch nicht auf Kundenmeinungen. Diese Arbeit untersucht Nutzungsmöglichkeiten und Kundenakzeptanz von auf Beacons basierenden Konzepten im Einzelhandel mittels einer Online-Kundenumfrage.

    @inproceedings{leopold_kundenakzeptanz_2017,
    address = {Regensburg, Germany},
    title = {Kundenakzeptanz von {Bluetooth}-{Beacons} im {Lebensmittelhandel}},
    url = {http://www.peasec.de/paper/2017/2017_LeopoldReuter_BeaconLebensmittelhandel_MuC.pdf},
    doi = {10.18420/muc2017-mci-0350},
    abstract = {Die Nutzung des Internets hat zu einem veränderten Kaufverhalten der Gesellschaft geführt, was wiederum Auswirkungen auf den stationären Einzelhandel hat. Da die Anzahl an Smartphone-Nutzern ebenfalls kontinuierlich steigt, werden mobile Anwendungen immer wichtiger. Durch den Einsatz von Bluetooth-Beacons – kleinen, beliebig platzierbaren Funksendern, dessen Signale von einer entsprechenden App verarbeitet werden können – kann der Einkauf sowohl erleichtert als auch erlebnisreicher gestaltet werden. Der Gebrauch von Beacons in Deutschland ist weniger verbreitet und erforscht. Pilotprojekte stützen sich lediglich auf Nutzungsdaten und Reaktionszeiten, jedoch nicht auf Kundenmeinungen. Diese Arbeit untersucht Nutzungsmöglichkeiten und Kundenakzeptanz von auf Beacons basierenden Konzepten im Einzelhandel mittels einer Online-Kundenumfrage.},
    booktitle = {Mensch und {Computer}: {Tagungsband}},
    publisher = {Gesellschaft für Informatik e.V.},
    author = {Leopold, Inken and Reuter, Christian},
    editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.},
    year = {2017},
    keywords = {HCI, Student, Cooperation},
    pages = {361--364},
    }

  • Christian Reuter, Marc-André Kaufhold, René Steinfort (2017)
    Rumors, Fake News and Social Bots in Conflicts and Emergencies: Towards a Model for Believability in Social Media
    Proceedings of the Information Systems for Crisis Response and Management (ISCRAM) Albi, France.
    [BibTeX] [Abstract] [Download PDF]

    The use of social media is gaining more and more in importance in ordinary life but also in conflicts and emergencies. The social big data, generated by users, is partially also used as a source for situation assessment, e.g. to receive pictures or to assess the general mood. However, the information’s believability is hard to control and can deceive. Rumors, fake news and social bots are phenomenons that challenge the easy consumption of social media. To address this, our paper explores the believability of content in social media. Based on foundations of information quality we conducted a literature study to derive a three-level model for assessing believability. It summarizes existing assessment approaches, assessment criteria and related measures. On this basis, we describe several steps towards the development of an assessment approach that works across different types of social media.

    @inproceedings{reuter_rumors_2017,
    address = {Albi, France},
    title = {Rumors, {Fake} {News} and {Social} {Bots} in {Conflicts} and {Emergencies}: {Towards} a {Model} for {Believability} in {Social} {Media}},
    url = {http://www.peasec.de/paper/2017/2017_ReuterKaufholdSteinfort_RumorsFakeNewsBotsBelievability_ISCRAM.pdf},
    abstract = {The use of social media is gaining more and more in importance in ordinary life but also in conflicts and emergencies. The social big data, generated by users, is partially also used as a source for situation assessment, e.g. to receive pictures or to assess the general mood. However, the information's believability is hard to control and can deceive. Rumors, fake news and social bots are phenomenons that challenge the easy consumption of social media. To address this, our paper explores the believability of content in social media. Based on foundations of information quality we conducted a literature study to derive a three-level model for assessing believability. It summarizes existing assessment approaches, assessment criteria and related measures. On this basis, we describe several steps towards the development of an assessment approach that works across different types of social media.},
    booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
    publisher = {ISCRAM},
    author = {Reuter, Christian and Kaufhold, Marc-André and Steinfort, René},
    editor = {Comes, Tina and Bénaben, Frédérick and Hanachi, Chihab and Lauras, Matthieu},
    year = {2017},
    keywords = {Crisis, Projekt-KontiKat, HCI, Student, SocialMedia, Peace},
    pages = {583--591},
    }

  • Christian Reuter, Marc-André Kaufhold, Inken Leopold, Hannah Knipp (2017)
    Katwarn, NINA or FEMA? Multi-Method Study on Distribution, Use and Public Views on Crisis Apps
    European Conference on Information Systems (ECIS) Guimarães, Portugal.
    [BibTeX] [Abstract] [Download PDF]

    Crises, such as thunderstorms and an increasing number of (recognised) terroristic attacks in 2015, 2016, and 2017, do not only lead to extensive monetary damage, but also threaten human lives and influence citizens‘ perceptions of safety and security. In such situations, the population demands information about the damage and safe behaviour. Although some apps are available to provide this information, the number of users seems relatively low. Focussing on Germany, this study aims to research (1) the distribution of crisis apps in the population, (2) the kinds of crisis apps currently used, as well as (3) needed core functionalities of warning apps. This multi-method study analyses crisis apps by investigating their utilisation quantitatively in a snowball-based survey in Europe (n=1,034) and in a representative survey in Germany (n=1,369). Based on this, the German warning apps Katwarn and NINA and the US-American app FEMA are evaluated qualitatively (n=22). The results revealed requirements which informed the implementation of a warning app prototype. The prototype combines the identified advantages of the apps evaluated in the study, containing warnings and all-clear, recommendations for action, functions to contact friends and helpers. The contributions of this work are findings on the distribution of crisis apps in Europe and Germany (both 16\%), the kinds of crisis apps used (mostly weather and warning apps), and empirically based requirements for warning apps which can be integrated in further developments of existing apps and a prototype for such an app.

    @inproceedings{reuter_katwarn_2017,
    address = {Guimarães, Portugal},
    title = {Katwarn, {NINA} or {FEMA}? {Multi}-{Method} {Study} on {Distribution}, {Use} and {Public} {Views} on {Crisis} {Apps}},
    url = {http://www.peasec.de/paper/2017/2017_ReuterKaufholdLeopoldKnipp_CrisisApps_ECIS.pdf},
    abstract = {Crises, such as thunderstorms and an increasing number of (recognised) terroristic attacks in 2015, 2016, and 2017, do not only lead to extensive monetary damage, but also threaten human lives and influence citizens' perceptions of safety and security. In such situations, the population demands information about the damage and safe behaviour. Although some apps are available to provide this information, the number of users seems relatively low. Focussing on Germany, this study aims to research (1) the distribution of crisis apps in the population, (2) the kinds of crisis apps currently used, as well as (3) needed core functionalities of warning apps. This multi-method study analyses crisis apps by investigating their utilisation quantitatively in a snowball-based survey in Europe (n=1,034) and in a representative survey in Germany (n=1,369). Based on this, the German warning apps Katwarn and NINA and the US-American app FEMA are evaluated qualitatively (n=22). The results revealed requirements which informed the implementation of a warning app prototype. The prototype combines the identified advantages of the apps evaluated in the study, containing warnings and all-clear, recommendations for action, functions to contact friends and helpers. The contributions of this work are findings on the distribution of crisis apps in Europe and Germany (both 16\%), the kinds of crisis apps used (mostly weather and warning apps), and empirically based requirements for warning apps which can be integrated in further developments of existing apps and a prototype for such an app.},
    booktitle = {European {Conference} on {Information} {Systems} ({ECIS})},
    publisher = {AIS},
    author = {Reuter, Christian and Kaufhold, Marc-André and Leopold, Inken and Knipp, Hannah},
    year = {2017},
    keywords = {Crisis, Projekt-KontiKat, HCI, Student, A-Paper, Ranking-VHB-B, Ranking-WKWI-A, Peace, Projekt-EmerGent, Ranking-CORE-A},
    pages = {2187--2201},
    }

  • Christian Reuter, Marc-André Kaufhold, Inken Leopold, Hannah Knipp (2017)
    Informing the Population: Mobile Warning Apps
    In: Michael Klafft: Risk and Crisis Communication in Disaster Prevention and Management. Wilhelmshaven: epubli, , 31–41.
    [BibTeX] [Abstract] [Download PDF]

    Catastrophes like the storms in Europe in spring 2016, but also terrorist attacks regularly not only lead to extensive monetary damage but also threaten human lives. In such situations, the population desires information about the status of damage and safe behaviours. Apps can address this potentially, but comparatively, record a low number of users. Based on Reuter et al. (2017), this article shows the importance of information in disaster situations and illustrates features from current mobile warning apps.

    @incollection{reuter_informing_2017,
    address = {Wilhelmshaven},
    title = {Informing the {Population}: {Mobile} {Warning} {Apps}},
    isbn = {978-3-7450-5448-4},
    url = {http://publica.fraunhofer.de/eprints/urn_nbn_de_0011-n-4527283.pdf#page=35},
    abstract = {Catastrophes like the storms in Europe in spring 2016, but also terrorist attacks regularly not only lead to extensive monetary damage but also threaten human lives. In such situations, the population desires information about the status of damage and safe behaviours. Apps can address this potentially, but comparatively, record a low number of users. Based on Reuter et al. (2017), this article shows the importance of information in disaster situations and illustrates features from current mobile warning apps.},
    booktitle = {Risk and {Crisis} {Communication} in {Disaster} {Prevention} and {Management}},
    publisher = {epubli},
    author = {Reuter, Christian and Kaufhold, Marc-André and Leopold, Inken and Knipp, Hannah},
    editor = {Klafft, Michael},
    year = {2017},
    keywords = {Crisis, Projekt-KontiKat, HCI, Student, Peace},
    pages = {31--41},
    }

  • Christian Reuter, Katja Pätsch, Elena Runft (2017)
    Terrorbekämpfung mithilfe sozialer Medien – ein explorativer Einblick am Beispiel von Twitter
    Proceedings of the International Conference on Wirtschaftsinformatik (WI) St. Gallen, Switzerland.
    [BibTeX] [Abstract] [Download PDF]

    Das Internet und insbesondere soziale Medien werden bekanntermaßen nicht nur zu vermeintlich guten Zwecken genutzt. So findet die Rekrutierung neuer Mitglieder und die Verbreitung von Ideologien des Terrorismus ebenfalls über dieses Medium statt. Aber auch die Terrorismusbekämpfung bedient sich gleicher Werkzeuge. Die Art und Weise dieser Gegenmaßnahmen sowie die Vorgehensweisen sollen in diesem Artikel thematisiert werden. Im ersten Teil wird der Forschungsstand zusammengefasst. Der zweite Teil stellt eine explorative empirische Studie der Terrorismusbekämpfung in sozialen Medien, insbesondere in Twitter, dar. Verschiedene, möglichst charakteristische Formen werden in diesem Rahmen am Beispiel von Twitter strukturiert. Ziel ist es, sich diesem hochrelevanten Gebiet mit dem Ziel von Frieden und Sicherheit aus Perspektive der Wirtschaftsinformatik zu nähern und weiteren Forschungsarbeiten in diesem Gebiet als Grundlage und Ausgangspunkt dienen zu können.

    @inproceedings{reuter_terrorbekampfung_2017,
    address = {St. Gallen, Switzerland},
    title = {Terrorbekämpfung mithilfe sozialer {Medien} – ein explorativer {Einblick} am {Beispiel} von {Twitter}},
    url = {http://www.wineme.uni-siegen.de/paper/2017/2017_ReuterPaetschRunft_TerrorbekaempfungSozialeMedien_WI.pdf},
    abstract = {Das Internet und insbesondere soziale Medien werden bekanntermaßen nicht nur zu vermeintlich guten Zwecken genutzt. So findet die Rekrutierung neuer Mitglieder und die Verbreitung von Ideologien des Terrorismus ebenfalls über dieses Medium statt. Aber auch die Terrorismusbekämpfung bedient sich gleicher Werkzeuge. Die Art und Weise dieser Gegenmaßnahmen sowie die Vorgehensweisen sollen in diesem Artikel thematisiert werden. Im ersten Teil wird der Forschungsstand zusammengefasst. Der zweite Teil stellt eine explorative empirische Studie der Terrorismusbekämpfung in sozialen Medien, insbesondere in Twitter, dar. Verschiedene, möglichst charakteristische Formen werden in diesem Rahmen am Beispiel von Twitter strukturiert. Ziel ist es, sich diesem hochrelevanten Gebiet mit dem Ziel von Frieden und Sicherheit aus Perspektive der Wirtschaftsinformatik zu nähern und weiteren Forschungsarbeiten in diesem Gebiet als Grundlage und Ausgangspunkt dienen zu können.},
    booktitle = {Proceedings of the {International} {Conference} on {Wirtschaftsinformatik} ({WI})},
    publisher = {AIS},
    author = {Reuter, Christian and Pätsch, Katja and Runft, Elena},
    editor = {Leimeister, J.M. and Brenner, W.},
    year = {2017},
    keywords = {Crisis, HCI, Student, Ranking-CORE-C, Ranking-VHB-C, SocialMedia, A-Paper, Ranking-WKWI-A, Peace, Projekt-EmerGent},
    pages = {649--663},
    }

  • Christian Reuter, Katja Pätsch, Elena Runft (2017)
    IT for Peace? Fighting Against Terrorism in Social Media – An Explorative Twitter Study
    i-com: Journal of Interactive Media ;16(2):181–195. doi:10.1515/icom-2017-0013
    [BibTeX] [Abstract] [Download PDF]

    The Internet and especially social media are not only used for supposedly good purposes. For example, the recruitment of new members and the dissemination of ideologies of terrorism also takes place in the media. However, the fight against terrorism also makes use of the same tools. The type of these countermeasures, as well as the methods, are covered in this work. In the first part, the state of the art is summarized. The second part presents an explorative empirical study of the fight against terrorism in social media, especially on Twitter. Different, preferably characteristic forms are structured within the scope with the example of Twitter. The aim of this work is to approach this highly relevant subject with the goal of peace, safety and safety from the perspective of information systems. Moreover, it should serve following researches in this field as basis and starting point.

    @article{reuter_it_2017,
    title = {{IT} for {Peace}? {Fighting} {Against} {Terrorism} in {Social} {Media} – {An} {Explorative} {Twitter} {Study}},
    volume = {16},
    url = {http://www.peasec.de/paper/2017/2017_ReuterPaetschRunft_ITforPeaceTerrorismSocialMedia_ICOM.pdf},
    doi = {10.1515/icom-2017-0013},
    abstract = {The Internet and especially social media are not only used for supposedly good purposes. For example, the recruitment of new members and the dissemination of ideologies of terrorism also takes place in the media. However, the fight against terrorism also makes use of the same tools. The type of these countermeasures, as well as the methods, are covered in this work. In the first part, the state of the art is summarized. The second part presents an explorative empirical study of the fight against terrorism in social media, especially on Twitter. Different, preferably characteristic forms are structured within the scope with the example of Twitter. The aim of this work is to approach this highly relevant subject with the goal of peace, safety and safety from the perspective of information systems. Moreover, it should serve following researches in this field as basis and starting point.},
    number = {2},
    journal = {i-com: Journal of Interactive Media},
    author = {Reuter, Christian and Pätsch, Katja and Runft, Elena},
    year = {2017},
    keywords = {Crisis, Projekt-KontiKat, HCI, Student, SocialMedia, Peace, Projekt-EmerGent},
    pages = {181--195},
    }

  • Christian Reuter, Daniel Wiegärtner, Claudia Müller (2017)
    DIVOA – Unterstützung der älteren Bevölkerung bei Schadenslagen
    Mensch und Computer: Tagungsband Regensburg, Germany. doi:10.18420/muc2017-mci-0352
    [BibTeX] [Abstract] [Download PDF]

    Der demographische Wandel und die Urbanisierung können als die Megatrends der kommenden Jahre betrachten werden, wodurch sich neue Herausforderungen und Chancen für Städte ergeben. Gerade im Kontext von Katastrophen und Gefahren benötigt das System Stadt resiliente Ansätze, die mittels neuer Technologien gewährleistet werden können. Da IKT zeitnahe, kontextspezifische und persönliche Informationen ortsunabhängig liefern können, ist diese Entwicklung von hoher Relevanz für die Sicherstellung des Systems Stadt und dessen Bewohner. Im Kontext von Katastrophen und Gefahren weisen ältere Menschen aufgrund ihrer eingeschränkten physischen, sozialen und ökonomischen Fähigkeiten jedoch eine erhöhte Vulnerabilität auf. Diese Arbeit möchte, dies adressierend, einen Beitrag zur Integration der älteren Bevölkerung bei Schadenslagen darstellen und ein Konzept vorstellen.

    @inproceedings{reuter_divoa_2017,
    address = {Regensburg, Germany},
    title = {{DIVOA} – {Unterstützung} der älteren {Bevölkerung} bei {Schadenslagen}},
    url = {https://dl.gi.de/bitstream/handle/20.500.12116/3279/2017_MCI_352.pdf},
    doi = {10.18420/muc2017-mci-0352},
    abstract = {Der demographische Wandel und die Urbanisierung können als die Megatrends der kommenden Jahre betrachten werden, wodurch sich neue Herausforderungen und Chancen für Städte ergeben. Gerade im Kontext von Katastrophen und Gefahren benötigt das System Stadt resiliente Ansätze, die mittels neuer Technologien gewährleistet werden können. Da IKT zeitnahe, kontextspezifische und persönliche Informationen ortsunabhängig liefern können, ist diese Entwicklung von hoher Relevanz für die Sicherstellung des Systems Stadt und dessen Bewohner. Im Kontext von Katastrophen und Gefahren weisen ältere Menschen aufgrund ihrer eingeschränkten physischen, sozialen und ökonomischen Fähigkeiten jedoch eine erhöhte Vulnerabilität auf. Diese Arbeit möchte, dies adressierend, einen Beitrag zur Integration der älteren Bevölkerung bei Schadenslagen darstellen und ein Konzept vorstellen.},
    booktitle = {Mensch und {Computer}: {Tagungsband}},
    publisher = {Gesellschaft für Informatik e.V.},
    author = {Reuter, Christian and Wiegärtner, Daniel and Müller, Claudia},
    editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.},
    year = {2017},
    keywords = {Crisis, Projekt-KontiKat, HCI, Student},
    pages = {295--298},
    }

  • Marc-André Kaufhold, Christian Reuter, Marvin Stefan (2017)
    Gesellschaftliche Herausforderungen des Missbrauchs von Bots und sozialen Medien
    Mensch & Computer: Workshopband Regensburg, Germany. doi:10.18420/muc2017-ws01-0386
    [BibTeX] [Abstract] [Download PDF]

    Soziale Medien wie Facebook oder Twitter haben sich als alltägliche Kommunikationskanäle etabliert. Aufgrund der großen Reichweite sind diese Medien für den privaten oder öffentlichen Austausch unter Freunden und Gruppierungen sowie zur Produkt- und Unternehmenswerbung geeignet, unterliegen aber auch der Gefahr der Manipulation öffentlicher Diskurse oder des Missbrauchs der jeweiligen Plattformfunktionen. Hierzu werden unter anderem Bots, und spezifischer „Social Bots“, als automatisierte Programme eingesetzt, um einen Einfluss auf ökonomische, politische und soziale Prozesse auszuüben. Dieser Beitrag stellt die vorläufigen Ergebnisse einer systematischen Literaturstudie und thematischen Analyse dar, welche gesellschaftliche Herausforderungen sowie zugehörige Methoden und Vorgehensweisen des Missbrauchs von Bots und sozialen Medien umfassen.

    @inproceedings{kaufhold_gesellschaftliche_2017,
    address = {Regensburg, Germany},
    title = {Gesellschaftliche {Herausforderungen} des {Missbrauchs} von {Bots} und sozialen {Medien}},
    url = {https://dl.gi.de/bitstream/handle/20.500.12116/3236/2017_WS01_386.pdf?sequence=1&isAllowed=y},
    doi = {10.18420/muc2017-ws01-0386},
    abstract = {Soziale Medien wie Facebook oder Twitter haben sich als alltägliche Kommunikationskanäle etabliert. Aufgrund der großen Reichweite sind diese Medien für den privaten oder öffentlichen Austausch unter Freunden und Gruppierungen sowie zur Produkt- und Unternehmenswerbung geeignet, unterliegen aber auch der Gefahr der Manipulation öffentlicher Diskurse oder des Missbrauchs der jeweiligen Plattformfunktionen. Hierzu werden unter anderem Bots, und spezifischer „Social Bots“, als automatisierte Programme eingesetzt, um einen Einfluss auf ökonomische, politische und soziale Prozesse auszuüben. Dieser Beitrag stellt die vorläufigen Ergebnisse einer systematischen Literaturstudie und thematischen Analyse dar, welche gesellschaftliche Herausforderungen sowie zugehörige Methoden und Vorgehensweisen des Missbrauchs von Bots und sozialen Medien umfassen.},
    booktitle = {Mensch \& {Computer}: {Workshopband}},
    publisher = {Gesellschaft für Informatik e.V.},
    author = {Kaufhold, Marc-André and Reuter, Christian and Stefan, Marvin},
    editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.},
    year = {2017},
    keywords = {Projekt-KontiKat, Student, SocialMedia, Peace},
    pages = {51--58},
    }

    2016

  • Christian Reuter, Oliver Heger (2016)
    Informelle E-Partizipation in Parteien
    Mensch und Computer: Tagungsband Aachen, Germany. doi:http://dx.doi.org/10.18420/muc2016-mci-0215
    [BibTeX] [Abstract] [Download PDF]

    Politische Partizipation im Internet hat zunehmenden Einfluss auf reale politische Willensbildungsprozesse. Parteien, die ein Kernelement des politischen Systems in Deutschland bilden, stehen vor einer wichtigen Gestaltungsaufgabe, wenn sie den Strukturwandel der politischen Kommunikation erfolgreich bewältigen möchten. Ziel unseres Beitrags ist es, Erkenntnisse für diese Gestaltungsaufgabe zu liefern. Dafür wurden 91 Vorschläge von CDU-Mitgliedern ausgewertet und ergänzende Interviews geführt, um Praktiken der (E-)Partizipation sowie ihre Defizite und Bedingungen zu identifizieren. Aus den Ergebnissen leiten wir die Notwendigkeit von insbesondere informellen E-Partizipations-und Vernetzungs-Technologien für den Einsatz in der CDU, potentiell aber auch anderen Parteien, ab

    @inproceedings{reuter_informelle_2016,
    address = {Aachen, Germany},
    title = {Informelle {E}-{Partizipation} in {Parteien}},
    url = {https://dl.gi.de/bitstream/handle/20.500.12116/182/bitstream_8804.pdf},
    doi = {http://dx.doi.org/10.18420/muc2016-mci-0215},
    abstract = {Politische Partizipation im Internet hat zunehmenden Einfluss auf reale politische Willensbildungsprozesse. Parteien, die ein Kernelement des politischen Systems in Deutschland bilden, stehen vor einer wichtigen Gestaltungsaufgabe, wenn sie den Strukturwandel der politischen Kommunikation erfolgreich bewältigen möchten. Ziel unseres Beitrags ist es, Erkenntnisse für diese Gestaltungsaufgabe zu liefern. Dafür wurden 91 Vorschläge von CDU-Mitgliedern ausgewertet und ergänzende Interviews geführt, um Praktiken der (E-)Partizipation sowie ihre Defizite und Bedingungen zu identifizieren. Aus den Ergebnissen leiten wir die Notwendigkeit von insbesondere informellen E-Partizipations-und Vernetzungs-Technologien für den Einsatz in der CDU, potentiell aber auch anderen Parteien, ab},
    booktitle = {Mensch und {Computer}: {Tagungsband}},
    publisher = {Gesellschaft für Informatik e.V.},
    author = {Reuter, Christian and Heger, Oliver},
    editor = {Prinz, W. and Borchers, J. and Jarke, M.},
    year = {2016},
    keywords = {HCI, Student, SocialMedia, Cooperation},
    }

  • Christian Reuter, Katja Pätsch, Elena Runft (2016)
    Terrorismus und soziale Medien – Propaganda und Gegenpropaganda
    Mensch und Computer: Tagungsband Aachen, Germany. doi:10.18420/muc2016-mci-0209
    [BibTeX] [Abstract] [Download PDF]

    Der Terrorismus nutzt das Internet und insbesondere soziale Medien bereits seit einiger Zeit zur Rekrutierung neuer Mitglieder und zur Verbreitung ihrer Ideologie. Aber auch deren Gegner nutzen das Internet zur Terrorbekämpfung. Auch wenn es zum Einsatz sozialer Medien in Krisen bereits zahlreiche Veröffentlichungen gibt, wurde deren Einsatz im Terrorismus, einer besonderen Art der Krise, insbesondere in der digitalen Terrorbekämpfung, noch weniger betrachtet. Dieser Artikel fasst im ersten Teil den Stand der Forschung in jenem Bereich zusammen. Im zweiten Teil stellt er eine explorative empirische Studie zur Terrorismusbekämpfung in sozialen Medien dar. Hierzu werden verschiedene, möglichst repräsentative Formen am Beispiel von Twitter analysiert und gegliedert. Ziel ist die Schaffung eines Überblicks, der weiteren Forschungsarbeiten als Grundlage dienen kann.

    @inproceedings{reuter_terrorismus_2016,
    address = {Aachen, Germany},
    title = {Terrorismus und soziale {Medien} – {Propaganda} und {Gegenpropaganda}},
    url = {https://dl.gi.de/bitstream/handle/20.500.12116/178/bitstream_8792.pdf},
    doi = {10.18420/muc2016-mci-0209},
    abstract = {Der Terrorismus nutzt das Internet und insbesondere soziale Medien bereits seit einiger Zeit zur Rekrutierung neuer Mitglieder und zur Verbreitung ihrer Ideologie. Aber auch deren Gegner nutzen das Internet zur Terrorbekämpfung. Auch wenn es zum Einsatz sozialer Medien in Krisen bereits zahlreiche Veröffentlichungen gibt, wurde deren Einsatz im Terrorismus, einer besonderen Art der Krise, insbesondere in der digitalen Terrorbekämpfung, noch weniger betrachtet. Dieser Artikel fasst im ersten Teil den Stand der Forschung in jenem Bereich zusammen. Im zweiten Teil stellt er eine explorative empirische Studie zur Terrorismusbekämpfung in sozialen Medien dar. Hierzu werden verschiedene, möglichst repräsentative Formen am Beispiel von Twitter analysiert und gegliedert. Ziel ist die Schaffung eines Überblicks, der weiteren Forschungsarbeiten als Grundlage dienen kann.},
    booktitle = {Mensch und {Computer}: {Tagungsband}},
    publisher = {Gesellschaft für Informatik e.V.},
    author = {Reuter, Christian and Pätsch, Katja and Runft, Elena},
    editor = {Prinz, W. and Borchers, J. and Jarke, M.},
    year = {2016},
    keywords = {Student, SocialMedia, Peace},
    }

  • Christian Reuter, Gordian Geilen, Robin Gellert (2016)
    Sicherheit vs. Privatsphäre: Zur Akzeptanz von Überwachung in sozialen Medien im Kontext von Terrorkrisen
    Informatik 2016: von Menschen für Menschen Klagenfurt.
    [BibTeX] [Abstract] [Download PDF]

    Nach den terroristischen Anschlägen in Paris 2015 und Brüssel 2016 wurde das Bedürfnis nach mehr Sicherheit und Überwachung im Internet laut. Als Folge der Enthüllungen der Überwachungs- und Spionagetechniken der National Security Agency (NSA) durch Edward Snowden 2013 konnte in der Bevölkerung aber auch ein Aufschrei nach erhöhtem Schutz der Privatsphäre im Internet wahrgenommen werden. Die geschilderten Ereignisse verdeutlichen die gegensätzlichen Wünsche nach Sicherheit und Überwachung im Internet sowie Schutz der Privatsphäre. Im ersten Teil dieses Beitrags stellen wir den Stand der Forschung im Bereich Terror, Sicherheit und Privatsphäre in sozialen Medien dar. Im zweiten Teil führen wir eine explorative Studie durch, um zu beleuchten, ob Bürgerinnen und Bürger in Krisenzeiten bereit wären, ihre Privatsphäre im Internet, vor allem in sozialen Netzwerken, zugunsten von Sicherheit zu reduzieren. Basierend auf qualitativen Daten zeigt diese Arbeit Meinungscluster und Tendenzen in Bezug auf das Nullsummenspiel „Sicherheit und Privatsphäre“.

    @inproceedings{reuter_sicherheit_2016,
    address = {Klagenfurt},
    title = {Sicherheit vs. {Privatsphäre}: {Zur} {Akzeptanz} von Überwachung in sozialen {Medien} im {Kontext} von {Terrorkrisen}},
    url = {http://subs.emis.de/LNI/Proceedings/Proceedings259/P-259.pdf#page=1760},
    abstract = {Nach den terroristischen Anschlägen in Paris 2015 und Brüssel 2016 wurde das Bedürfnis nach mehr Sicherheit und Überwachung im Internet laut. Als Folge der Enthüllungen der Überwachungs- und Spionagetechniken der National Security Agency (NSA) durch Edward Snowden 2013 konnte in der Bevölkerung aber auch ein Aufschrei nach erhöhtem Schutz der Privatsphäre im Internet wahrgenommen werden. Die geschilderten Ereignisse verdeutlichen die gegensätzlichen Wünsche nach Sicherheit und Überwachung im Internet sowie Schutz der Privatsphäre. Im ersten Teil dieses Beitrags stellen wir den Stand der Forschung im Bereich Terror, Sicherheit und Privatsphäre in sozialen Medien dar. Im zweiten Teil führen wir eine explorative Studie durch, um zu beleuchten, ob Bürgerinnen und Bürger in Krisenzeiten bereit wären, ihre Privatsphäre im Internet, vor allem in sozialen Netzwerken, zugunsten von Sicherheit zu reduzieren. Basierend auf qualitativen Daten zeigt diese Arbeit Meinungscluster und Tendenzen in Bezug auf das Nullsummenspiel „Sicherheit und Privatsphäre“.},
    booktitle = {Informatik 2016: von {Menschen} für {Menschen}},
    publisher = {GI-Edition-Lecture Notes in Informatics (LNI)},
    author = {Reuter, Christian and Geilen, Gordian and Gellert, Robin},
    editor = {Mayr, Heinrich C. and Pinzger, Martin},
    year = {2016},
    keywords = {HCI, Security, Student, UsableSec, Ranking-CORE-C, Ranking-VHB-C, SocialMedia, Peace, Projekt-KOKOS},
    }

  • Christian Reuter, Julian Hupertz (2016)
    Sozial auch ohne Netz – Soziale Medien bei Infrastrukturproblemen
    Mensch & Computer: Workshopband Aachen, Germany. doi:http://dx.doi.org/10.18420/muc2016-ws01-0004
    [BibTeX] [Abstract] [Download PDF]

    Menschen tauschen sich aus und gerade in schwierigen Situationen ist Kommunikation sehr wichtig. In Katastrophenlagen, wie schweren Unwettern, sind jedoch teilweise zentrale Kommunikationsinfrastrukturen betroffen durch der durch Kommunikationsmedien unterstützte Informationsaustausch naturgemäß schwerer möglich als in Zeiten ohne solche Ausfälle. In jenen Fällen ist Kreativität erforderlich. Den Ansatz des Infrastructuring, d.h. der Re-Konzeptualisierung der eigenen Arbeit im Kontext bestehender und potentieller Werkzeuge, aufgreifend werden in diesem Artikel Kommunikationsmöglichkeiten in solchen Fällen untersucht. Basierend auf der Analyse der Verfügbarkeit von Kommunikationsinfrastrukturen wird betrachtet, welche Ansätze zur Kommunikation basierend auf alternativen und dezentralen Infrastrukturen wie MANETs, Wi-Fi und Bluetooth existieren und mithilfe von Smartphones nutzbar gemacht werden können.

    @inproceedings{reuter_sozial_2016,
    address = {Aachen, Germany},
    title = {Sozial auch ohne {Netz} – {Soziale} {Medien} bei {Infrastrukturproblemen}},
    url = {https://dl.gi.de/handle/20.500.12116/287},
    doi = {http://dx.doi.org/10.18420/muc2016-ws01-0004},
    abstract = {Menschen tauschen sich aus und gerade in schwierigen Situationen ist Kommunikation sehr wichtig. In Katastrophenlagen, wie schweren Unwettern, sind jedoch teilweise zentrale Kommunikationsinfrastrukturen betroffen durch der durch Kommunikationsmedien unterstützte Informationsaustausch naturgemäß schwerer möglich als in Zeiten ohne solche Ausfälle. In jenen Fällen ist Kreativität erforderlich. Den Ansatz des Infrastructuring, d.h. der Re-Konzeptualisierung der eigenen Arbeit im Kontext bestehender und potentieller Werkzeuge, aufgreifend werden in diesem Artikel Kommunikationsmöglichkeiten in solchen Fällen untersucht. Basierend auf der Analyse der Verfügbarkeit von Kommunikationsinfrastrukturen wird betrachtet, welche Ansätze zur Kommunikation basierend auf alternativen und dezentralen Infrastrukturen wie MANETs, Wi-Fi und Bluetooth existieren und mithilfe von Smartphones nutzbar gemacht werden können.},
    booktitle = {Mensch \& {Computer}: {Workshopband}},
    publisher = {Gesellschaft für Informatik e.V.},
    author = {Reuter, Christian and Hupertz, Julian},
    editor = {Weyers, B. and Dittmar, A.},
    year = {2016},
    keywords = {Crisis, HCI, Student, Infrastructure, SocialMedia, Projekt-EmerGent, Projekt-KOKOS, RSF},
    }

    2015

  • Christian Reuter, Julian Schröter (2015)
    Microblogging during the European Floods 2013: What Twitter May Contribute in German Emergencies
    International Journal of Information Systems for Crisis Response and Management (IJISCRAM) ;7(1):22–41.
    [BibTeX] [Abstract] [Download PDF]

    Social media is becoming more and more important in crisis management. However its analysis by emergency services still bears unaddressed challenges and the majority of studies focus on the use of social media in the USA. In this paper German tweets of the European Flood 2013 are therefore captured and analyzed using descriptive statistics, qualitative data coding, and computational algorithms. Our work illustrates that this event provided sufficient German traffic and geo-locations as well as enough original data (not derivative). However, up-to-date Named Entity Recognizer (NER) with German classifier could not recognize German rivers and highways satisfactorily. Furthermore our analysis revealed pragmatic (linguistic) barriers resulting from irony, wordplay, and ambiguity, as well as in retweet-behavior. To ease the analysis of data we suggest a retweet ratio, which is illustrated to be higher with important tweets and may help selecting tweets for mining. We argue that existing software has to be adapted and improved for German language characteristics, also to detect markedness, seriousness and truth

    @article{reuter_microblogging_2015,
    title = {Microblogging during the {European} {Floods} 2013: {What} {Twitter} {May} {Contribute} in {German} {Emergencies}},
    volume = {7},
    url = {http://www.peasec.de/paper/2015/2015_ReuterSchroeter_MicrobloggingEuropeanFloods_IJISCRAM.pdf},
    abstract = {Social media is becoming more and more important in crisis management. However its analysis by emergency services still bears unaddressed challenges and the majority of studies focus on the use of social media in the USA. In this paper German tweets of the European Flood 2013 are therefore captured and analyzed using descriptive statistics, qualitative data coding, and computational algorithms. Our work illustrates that this event provided sufficient German traffic and geo-locations as well as enough original data (not derivative). However, up-to-date Named Entity Recognizer (NER) with German classifier could not recognize German rivers and highways satisfactorily. Furthermore our analysis revealed pragmatic (linguistic) barriers resulting from irony, wordplay, and ambiguity, as well as in retweet-behavior. To ease the analysis of data we suggest a retweet ratio, which is illustrated to be higher with important tweets and may help selecting tweets for mining. We argue that existing software has to be adapted and improved for German language characteristics, also to detect markedness, seriousness and truth},
    number = {1},
    journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
    author = {Reuter, Christian and Schröter, Julian},
    year = {2015},
    keywords = {Crisis, HCI, Student, SocialMedia, Cooperation, Projekt-EmerGent},
    pages = {22--41},
    }

  • Thomas Ludwig, Christian Reuter, Ralf Heukäufer (2015)
    CoTable: Collaborative Social Media Analysis with Multi-Touch Tables
    Proceedings of the Information Systems for Crisis Response and Management (ISCRAM) Kristiansand, Norway.
    [BibTeX] [Abstract] [Download PDF]

    To be able to take efficient measures in crisis management, it is essential for emergency services to get as much details about an actual situation on-site as possible. Currently content from social media plays an important role since those platforms are used to spread crisis-relevant data within the population. Our contribution presents a concept which supports the situation assessment practices of emergency services by collaboratively evaluating and by analyzing citizen-generated content from social media using a multi-touch table. The concept was implemented based on a Microsoft PixelSense and evaluated with 14 participants. The results reveal the impact of subjectivity of the participants, their positioning around the table as well as the uniqueness of social media posts on the collaborative situation assessment with multi-touch tables

    @inproceedings{ludwig_cotable_2015,
    address = {Kristiansand, Norway},
    title = {{CoTable}: {Collaborative} {Social} {Media} {Analysis} with {Multi}-{Touch} {Tables}},
    url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreuterheukaeuferpipek_cotable_iscram.pdf},
    abstract = {To be able to take efficient measures in crisis management, it is essential for emergency services to get as much details about an actual situation on-site as possible. Currently content from social media plays an important role since those platforms are used to spread crisis-relevant data within the population. Our contribution presents a concept which supports the situation assessment practices of emergency services by collaboratively evaluating and by analyzing citizen-generated content from social media using a multi-touch table. The concept was implemented based on a Microsoft PixelSense and evaluated with 14 participants. The results reveal the impact of subjectivity of the participants, their positioning around the table as well as the uniqueness of social media posts on the collaborative situation assessment with multi-touch tables},
    booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
    publisher = {ISCRAM},
    author = {Ludwig, Thomas and Reuter, Christian and Heukäufer, Ralf},
    editor = {Palen, Leysia and Büscher, Monika and Comes, Tina and Hughes, Amanda Lee},
    year = {2015},
    keywords = {Crisis, HCI, Student, SocialMedia, Cooperation, Projekt-EmerGent},
    }

  • Thomas Ludwig, Christian Reuter, Tim Siebigteroth, Volkmar Pipek (2015)
    CrowdMonitor: Mobile Crowd Sensing for Assessing Physical and Digital Activities of Citizens during Emergencies
    Proceedings of the Conference on Human Factors in Computing Systems (CHI) New York, USA.
    [BibTeX] [Abstract] [Download PDF]

    Emergencies such as the 2013 Central European flood or the 2013 typhoon Haiyan in Philippines have shown how citizens can organize themselves and coordinate private relief activities. These activities can be found in (physical) groups of affected people, but also within (digital) social media communities. There is an evident need, however, for a clearer picture of what exactly is going on to be available for use by the official emergency services: to enlist them, to keep them safe, to support their efforts and to avoid need-less duplications or conflicts. Aligning emergency services and volunteer activities is, then, crucial. In this paper we present a mobile crowd sensing based concept, which was designed as well as implemented as the application CrowdMonitor and facilitates the detection of physical and digital activities and the assignment of specific tasks to citizens. Finally, we outline the findings of its evaluation.

    @inproceedings{ludwig_crowdmonitor_2015,
    address = {New York, USA},
    title = {{CrowdMonitor}: {Mobile} {Crowd} {Sensing} for {Assessing} {Physical} and {Digital} {Activities} of {Citizens} during {Emergencies}},
    url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreutersiebigterothpipek_crowdmonitor_chi.pdf},
    abstract = {Emergencies such as the 2013 Central European flood or the 2013 typhoon Haiyan in Philippines have shown how citizens can organize themselves and coordinate private relief activities. These activities can be found in (physical) groups of affected people, but also within (digital) social media communities. There is an evident need, however, for a clearer picture of what exactly is going on to be available for use by the official emergency services: to enlist them, to keep them safe, to support their efforts and to avoid need-less duplications or conflicts. Aligning emergency services and volunteer activities is, then, crucial. In this paper we present a mobile crowd sensing based concept, which was designed as well as implemented as the application CrowdMonitor and facilitates the detection of physical and digital activities and the assignment of specific tasks to citizens. Finally, we outline the findings of its evaluation.},
    booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
    publisher = {ACM Press},
    author = {Ludwig, Thomas and Reuter, Christian and Siebigteroth, Tim and Pipek, Volkmar},
    editor = {Begole, Bo and Jinwoo, Kim and Kor, Inkpeni and Woontack, Woo},
    year = {2015},
    keywords = {Crisis, HCI, Student, A-Paper, Cooperation, Ranking-WKWI-A, Projekt-EmerGent, Ranking-CORE-A*},
    pages = {4083--4092},
    }

  • Christian Reuter, Thomas Ludwig, Timo Funke, Volkmar Pipek (2015)
    SOMAP: Network Independent Social-Offline-Map-Mashup
    Proceedings of the Information Systems for Crisis Response and Management (ISCRAM) Kristiansand, Norway.
    [BibTeX] [Abstract] [Download PDF]

    Maps, showing the tactical or the administrative situation at any particular time, play a central role in disaster management. They can be realized as interactive map mashups. In addition to classical information (weather, water levels, energy network, forces), they can also be used to present a view on citizen-generated content, e.g. from social media. In this paper we offer insights into how mobile map mashups can assist citizens during infrastructure failures that often occur in large-scale emergencies. Based on a review of approaches and mobile applications from literature and especially from practice, we present SOMAP (social offline map), a mobile app we developed in Android. It offers offline map functionality in terms of (A) pro-active loading and storing of potentially needed maps of the respective area as well as (B) the possibility of exchanging information from social media using Bluetooth. The application was evaluated qualitatively, to gain insights into the potential of such applications.

    @inproceedings{reuter_somap_2015,
    address = {Kristiansand, Norway},
    title = {{SOMAP}: {Network} {Independent} {Social}-{Offline}-{Map}-{Mashup}},
    url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuterludwigfunkepipek_somap-socialofflinemap_iscram.pdf},
    abstract = {Maps, showing the tactical or the administrative situation at any particular time, play a central role in disaster management. They can be realized as interactive map mashups. In addition to classical information (weather, water levels, energy network, forces), they can also be used to present a view on citizen-generated content, e.g. from social media. In this paper we offer insights into how mobile map mashups can assist citizens during infrastructure failures that often occur in large-scale emergencies. Based on a review of approaches and mobile applications from literature and especially from practice, we present SOMAP (social offline map), a mobile app we developed in Android. It offers offline map functionality in terms of (A) pro-active loading and storing of potentially needed maps of the respective area as well as (B) the possibility of exchanging information from social media using Bluetooth. The application was evaluated qualitatively, to gain insights into the potential of such applications.},
    booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
    publisher = {ISCRAM},
    author = {Reuter, Christian and Ludwig, Thomas and Funke, Timo and Pipek, Volkmar},
    editor = {Palen, Leysia and Büscher, Monika and Comes, Tina and Hughes, Amanda Lee},
    year = {2015},
    keywords = {HCI, Security, Student, UsableSec, Infrastructure, SocialMedia, Cooperation, Projekt-EmerGent},
    }

    2014

  • Christian Reuter, Simon Scholl (2014)
    Technical Limitations for Designing Applications for Social Media
    Mensch & Computer: Workshopband München, Germany.
    [BibTeX] [Abstract] [Download PDF]

    Social media content is used in various applications for businesses, organizations and citizens. However, there are technical limitations for analyzing content from social media; these include the way how data can be gained and which safety regulations as well as query limitations have to be considered. They are of specific importance when designing applications for time critical scenarios, such as crisis management. This paper analyzes these limitations (in June 2014) for the most important social media. The selection of social media is based on the Monthly Active Users (MAU), which counts unique users over 30 days. Besides the identification of various limitations, this paper outlines ap proaches to access the data and summarizes design considerations.

    @inproceedings{reuter_technical_2014,
    address = {München, Germany},
    title = {Technical {Limitations} for {Designing} {Applications} for {Social} {Media}},
    url = {http://www.peasec.de/paper/2014/2014_reuterscholl_technicallimitationssocialmedia_muc.pdf},
    abstract = {Social media content is used in various applications for businesses, organizations and citizens. However, there are technical limitations for analyzing content from social media; these include the way how data can be gained and which safety regulations as well as query limitations have to be considered. They are of specific importance when designing applications for time critical scenarios, such as crisis management. This paper analyzes these limitations (in June 2014) for the most important social media. The selection of social media is based on the Monthly Active Users (MAU), which counts unique users over 30 days. Besides the identification of various limitations, this paper outlines ap proaches to access the data and summarizes design considerations.},
    booktitle = {Mensch \& {Computer}: {Workshopband}},
    publisher = {Oldenbourg-Verlag},
    author = {Reuter, Christian and Scholl, Simon},
    editor = {Koch, M. and Butz, A. and Schlichter, J.},
    year = {2014},
    keywords = {Student, Infrastructure, SocialMedia},
    pages = {131--140},
    }

  • Christian Reuter, Michael Ritzkatis (2014)
    Adaptierbare Bewertung bürgergenerierter Inhalte aus sozialen Medien
    Mensch & Computer: Interaktiv unterwegs – Freiräume gestalten München, Germany.
    [BibTeX] [Abstract] [Download PDF]

    Zwei Drittel aller Internetnutzer in Deutschland nutzen soziale Medien. Neben der Kommunikation mit eigenen Kontakten werden dort auch vermehrt Fotos, Filme und Inhalte ganz bewusst öffentlich geteilt. Vergangene Ereignisse, wie das Hochwasser in Mitteleuropa im Juni 2013, haben gezeigt, dass diese alltäglichen Verhaltensweisen ebenso in Ausnahmesituationen fortgeführt werden und bürgergenierte Inhalte auch dann beispielsweise über Facebook und Twitter verbreitet werden. Diese werden in Teilen von Behörden und Organisationen mit Sicherheitsaufgaben (BOS), wie der Polizei und Feuerwehr, ausgewertet und für die Lagebeurteilung genutzt. Dieser Beitrag stellt, basierend auf einer Analyse verwandter Arbeiten, die Ergebnisse einer empirischen Untersuchung zur Nutzung bürgergenerierter Inhalte und die Bedingungen für deren Integration in die Lagebeurteilung durch BOS dar. Die hieraus gewonnenen Erkenntnisse münden in Anforderungen an einen adaptierbaren Bewertungsmechanismus für bürgergenerierte Inhalte aus sozialen Medien.

    @inproceedings{reuter_adaptierbare_2014,
    address = {München, Germany},
    title = {Adaptierbare {Bewertung} bürgergenerierter {Inhalte} aus sozialen {Medien}},
    url = {https://dl.gi.de/bitstream/handle/20.500.12116/7536/Reuter_Ritzkatis_2014.pdf},
    abstract = {Zwei Drittel aller Internetnutzer in Deutschland nutzen soziale Medien. Neben der Kommunikation mit eigenen Kontakten werden dort auch vermehrt Fotos, Filme und Inhalte ganz bewusst öffentlich geteilt. Vergangene Ereignisse, wie das Hochwasser in Mitteleuropa im Juni 2013, haben gezeigt, dass diese alltäglichen Verhaltensweisen ebenso in Ausnahmesituationen fortgeführt werden und bürgergenierte Inhalte auch dann beispielsweise über Facebook und Twitter verbreitet werden. Diese werden in Teilen von Behörden und Organisationen mit Sicherheitsaufgaben (BOS), wie der Polizei und Feuerwehr, ausgewertet und für die Lagebeurteilung genutzt. Dieser Beitrag stellt, basierend auf einer Analyse verwandter Arbeiten, die Ergebnisse einer empirischen Untersuchung zur Nutzung bürgergenerierter Inhalte und die Bedingungen für deren Integration in die Lagebeurteilung durch BOS dar. Die hieraus gewonnenen Erkenntnisse münden in Anforderungen an einen adaptierbaren Bewertungsmechanismus für bürgergenerierte Inhalte aus sozialen Medien.},
    booktitle = {Mensch \& {Computer}: {Interaktiv} unterwegs – {Freiräume} gestalten},
    publisher = {Oldenbourg-Verlag},
    author = {Reuter, Christian and Ritzkatis, Michael},
    editor = {Koch, Michael and Butz, Andreas and Schlichter, Johann},
    year = {2014},
    keywords = {Crisis, HCI, Student, SocialMedia, Projekt-EmerGent},
    pages = {115--124},
    }

    2013

  • Christian Reuter, Michael Ritzkatis (2013)
    Unterstützung mobiler Geo-Kollaboration zur Lageeinschätzung von Feuerwehr und Polizei
    Proceedings of the International Conference on Wirtschaftsinformatik (WI) (Best Paper Award Nominee) Leipzig, Germany.
    [BibTeX] [Abstract] [Download PDF]

    Aufgrund komplexer und dringlicher Aufgaben steht die Zusammenarbeit über örtliche und organisationale Grenzen hinweg bei Behörden und Organisationen mit Sicherheitsaufgaben (BOS), wie Feuerwehr und Polizei, an der Tagesordnung. Ziel dieses Beitrags ist es zu untersuchen, wie die Kollaboration von Einsatzkräften vor Ort und jenen in der Leitstelle durch mobile Geokollaborationssysteme unterstützt werden kann. Nach einer Darstellung verwandter Arbeiten werden anhand einer qualitativen empirischen Studie die Informations- und Kommunikationspraktiken mobiler Einsatzkräfte vorgestellt. Hierauf aufbauend folgt die Konzeptionierung und Umsetzung eines mobilen Geokolla- borationssystems, welches an ein bestehendes Krisenmanagementsystem und Geoinformationssystem (GIS) angebunden ist und als Android-App realisiert wurde. Abschließend werden die Evaluationsergebnisse dieses Systems im Anwendungsfeld vorgestellt.

    @inproceedings{reuter_unterstutzung_2013,
    address = {Leipzig, Germany},
    title = {Unterstützung mobiler {Geo}-{Kollaboration} zur {Lageeinschätzung} von {Feuerwehr} und {Polizei}},
    url = {http://www.peasec.de/paper/2013/2013_ReuterRitzkatis_MobileGeoKollaboration_WI.pdf},
    abstract = {Aufgrund komplexer und dringlicher Aufgaben steht die Zusammenarbeit über örtliche und organisationale Grenzen hinweg bei Behörden und Organisationen mit Sicherheitsaufgaben (BOS), wie Feuerwehr und Polizei, an der Tagesordnung. Ziel dieses Beitrags ist es zu untersuchen, wie die Kollaboration von Einsatzkräften vor Ort und jenen in der Leitstelle durch mobile Geokollaborationssysteme unterstützt werden kann. Nach einer Darstellung verwandter Arbeiten werden anhand einer qualitativen empirischen Studie die Informations- und Kommunikationspraktiken mobiler Einsatzkräfte vorgestellt. Hierauf aufbauend folgt die Konzeptionierung und Umsetzung eines mobilen Geokolla- borationssystems, welches an ein bestehendes Krisenmanagementsystem und Geoinformationssystem (GIS) angebunden ist und als Android-App realisiert wurde. Abschließend werden die Evaluationsergebnisse dieses Systems im Anwendungsfeld vorgestellt.},
    booktitle = {Proceedings of the {International} {Conference} on {Wirtschaftsinformatik} ({WI}) ({Best} {Paper} {Award} {Nominee})},
    author = {Reuter, Christian and Ritzkatis, Michael},
    editor = {Alt, Rainer and Franczyk, Bogdan},
    year = {2013},
    keywords = {Crisis, HCI, Student, UsableSec, Projekt-InfoStrom, Ranking-CORE-C, Ranking-VHB-C, SocialMedia, A-Paper, Cooperation, Ranking-WKWI-A},
    pages = {1877--1891},
    }

  • Christian Reuter, Oliver Heger, Volkmar Pipek (2013)
    Combining Real and Virtual Volunteers through Social Media
    Proceedings of the Information Systems for Crisis Response and Management (ISCRAM) Baden-Baden, Germany.
    [BibTeX] [Abstract] [Download PDF]

    Recent studies have called attention to the improvement of “collaborative resilience” by fostering the collaboration potentials of public and private stakeholders during disasters. With our research we consider real and virtual volunteers in order to detect conditions for cooperation among those citizen groups through social media. Therefore we analysed the usage of Twitter during a tornado crisis to look for role patterns and aspects that helped volunteer groups in the virtual to emerge, and matched the data with an interview study on experiences, attitudes, concerns and potentials professional emergency services recounted in the emergence of volunteer groups in the real. While virtual groups seem to easily form and collaborate, the engagement of real volunteers is decreasing according to the perception of professionals. We discuss the dynamics in both tendencies and suggest design implications (use of existing social networks, promotion and awareness, connection among volunteers, connection to emergency services and systems) to support both types of volunteer groups, which lead to a software prototype.

    @inproceedings{reuter_combining_2013,
    address = {Baden-Baden, Germany},
    title = {Combining {Real} and {Virtual} {Volunteers} through {Social} {Media}},
    url = {http://www.peasec.de/paper/2013/2013_ReuterHegerPipek_RealVirtualVolunteersSocialMedia_ISCRAM.pdf},
    abstract = {Recent studies have called attention to the improvement of “collaborative resilience” by fostering the collaboration potentials of public and private stakeholders during disasters. With our research we consider real and virtual volunteers in order to detect conditions for cooperation among those citizen groups through social media. Therefore we analysed the usage of Twitter during a tornado crisis to look for role patterns and aspects that helped volunteer groups in the virtual to emerge, and matched the data with an interview study on experiences, attitudes, concerns and potentials professional emergency services recounted in the emergence of volunteer groups in the real. While virtual groups seem to easily form and collaborate, the engagement of real volunteers is decreasing according to the perception of professionals. We discuss the dynamics in both tendencies and suggest design implications (use of existing social networks, promotion and awareness, connection among volunteers, connection to emergency services and systems) to support both types of volunteer groups, which lead to a software prototype.},
    booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
    publisher = {ISCRAM},
    author = {Reuter, Christian and Heger, Oliver and Pipek, Volkmar},
    editor = {Comes, T. and Fiedrich, F. and Fortier, S. and Geldermann, J. and Müller, Tim},
    year = {2013},
    keywords = {Crisis, HCI, Student, Projekt-InfoStrom, SocialMedia, Cooperation, AuswahlCrisis, Selected},
    pages = {780--790},
    }

    2012

  • Christian Reuter, Oliver Heger, Volkmar Pipek (2012)
    Social Media for Supporting Emergent Groups in Crisis Management
    Proceedings of the CSCW Workshop on Collaboration and Crisis Informatics, International Reports on Socio Informatics Bonn, Germany.
    [BibTeX] [Abstract] [Download PDF]

    The great importance of Social Media for our today’s life causes an increasing use of internet-based platforms in crisis situations. Our work intends to show how so-called Emergent Groups, which arise as a result of crises, consist of private citizens and are not yet institutionalized organizations, can be supported by Social Media. At first, our literature review’s objective is to define the term ‘Emergent Group‘ and to outline their usage of Social Media as well as software-based requirements and suitable concepts to support such groups. A following quantitative and qualitative empirical analysis of a tornado crisis in the USA enables a closer look at especially virtual working Emergent Groups. Building on our literature review and empirical analysis, we discuss implications, derive further requirements and present a concept for the design of appropriate Social Software. We finally conclude by giving some potential research issues.

    @inproceedings{reuter_social_2012,
    address = {Bonn, Germany},
    title = {Social {Media} for {Supporting} {Emergent} {Groups} in {Crisis} {Management}},
    url = {http://www.peasec.de/paper/2012/2012_ReuterHegerPipek_SocialMediaEmergentGroups_CSCW-WS.pdf},
    abstract = {The great importance of Social Media for our today's life causes an increasing use of internet-based platforms in crisis situations. Our work intends to show how so-called Emergent Groups, which arise as a result of crises, consist of private citizens and are not yet institutionalized organizations, can be supported by Social Media. At first, our literature review's objective is to define the term ‘Emergent Group' and to outline their usage of Social Media as well as software-based requirements and suitable concepts to support such groups. A following quantitative and qualitative empirical analysis of a tornado crisis in the USA enables a closer look at especially virtual working Emergent Groups. Building on our literature review and empirical analysis, we discuss implications, derive further requirements and present a concept for the design of appropriate Social Software. We finally conclude by giving some potential research issues.},
    booktitle = {Proceedings of the {CSCW} {Workshop} on {Collaboration} and {Crisis} {Informatics}, {International} {Reports} on {Socio} {Informatics}},
    author = {Reuter, Christian and Heger, Oliver and Pipek, Volkmar},
    editor = {Pipek, Volkmar and Palen, Leysia and Landgren, Jonas},
    year = {2012},
    keywords = {Crisis, HCI, Student, Projekt-InfoStrom, SocialMedia, Cooperation},
    pages = {84--92},
    }

  • Christian Reuter, Alexandra Marx, Volkmar Pipek (2012)
    Crisis Management 2.0: Towards a Systematization of Social Software Use in Crisis Situations
    International Journal of Information Systems for Crisis Response and Management (IJISCRAM) ;4(1):1–16. doi:10.4018/jiscrm.2012010101
    [BibTeX] [Abstract] [Download PDF]

    The contribution of this paper is to propose a systematization of social software use in crisis situations pointing out different types of cooperation and its challenges. We will discuss how the organizational actors involved in crisis management (police, fire-fighters, organizations etc.) and the affected citizens are communicating and can communicate and collaborate through the use of social software. After defining the term ‘social software‘ we will outline the state-of-the-art about its use in crisis management. Drawing from this, we will present two case studies where we have examined the use of social software in 2010: first during the disruption of air travel caused by the eruptions of the volcano Eyjafjallajökull in Iceland and second during the mass panic at the Love Parade music festival in Germany. Based on both previous work and case studies we will discuss potentials and weaknesses and propose a classification matrix for different types of cooperation as a step towards a systematization of social software use in crisis situations.

    @article{reuter_crisis_2012,
    title = {Crisis {Management} 2.0: {Towards} a {Systematization} of {Social} {Software} {Use} in {Crisis} {Situations}},
    volume = {4},
    url = {http://www.peasec.de/paper/2012/2012_ReuterMarxPipek_CrisisManagement20-SystematizationSocialSoftware_IJISCRAM.pdf},
    doi = {10.4018/jiscrm.2012010101},
    abstract = {The contribution of this paper is to propose a systematization of social software use in crisis situations pointing out different types of cooperation and its challenges. We will discuss how the organizational actors involved in crisis management (police, fire-fighters, organizations etc.) and the affected citizens are communicating and can communicate and collaborate through the use of social software. After defining the term ‘social software' we will outline the state-of-the-art about its use in crisis management. Drawing from this, we will present two case studies where we have examined the use of social software in 2010: first during the disruption of air travel caused by the eruptions of the volcano Eyjafjallajökull in Iceland and second during the mass panic at the Love Parade music festival in Germany. Based on both previous work and case studies we will discuss potentials and weaknesses and propose a classification matrix for different types of cooperation as a step towards a systematization of social software use in crisis situations.},
    number = {1},
    journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
    author = {Reuter, Christian and Marx, Alexandra and Pipek, Volkmar},
    year = {2012},
    keywords = {Crisis, HCI, Student, Projekt-InfoStrom, SocialMedia, Cooperation, Projekt-RSBE, AuswahlCrisis, Selected},
    pages = {1--16},
    }

    2011

  • Christian Reuter, Alexandra Marx, Volkmar Pipek (2011)
    Desaster 2.0: Einbeziehung von Bürgern in das Krisenmanagement
    Mensch & Computer 2011: Übermedien Übermorgen München, Germany.
    [BibTeX] [Abstract] [Download PDF]

    In dieser Arbeit soll untersucht werden, wie die im Krisenmanagement beteiligten Akteure (wie Polizei, Feuerwehr, Hilfsorganisationen, Infrastrukturbetreiber) und die betroffenen Bürger mittels Social Software kommunizieren und kollaborieren können. Anhand unserer Literaturstudie stellen wir einen Überblick über vergangene Forschung in diesem Bereich dar. Hierauf aufbauend präsentieren wir unsere beiden Fallstudien zur Nutzung von Social Software in Krisen: Zum einen während der Flugausfälle im Zuge des Vulkanausbruchs auf Island im April 2010, zum anderen im Zuge des Loveparade-Unglücks am 24.07.2010. Anschließend stellen wir identifizierte Stärken und Schwächen dar und fassen identifizierte Potentiale in einer Klassifikationsmatrix für Social Software im Krisenmanagement zusammen.

    @inproceedings{reuter_desaster_2011,
    address = {München, Germany},
    title = {Desaster 2.0: {Einbeziehung} von {Bürgern} in das {Krisenmanagement}},
    isbn = {978-3-486-71235-3},
    url = {http://www.peasec.de/paper/2011/2011_ReuterMarxPipek_Desaster20-EinbeziehungBuergerKrisenmanagement_MuC.pdf},
    abstract = {In dieser Arbeit soll untersucht werden, wie die im Krisenmanagement beteiligten Akteure (wie Polizei, Feuerwehr, Hilfsorganisationen, Infrastrukturbetreiber) und die betroffenen Bürger mittels Social Software kommunizieren und kollaborieren können. Anhand unserer Literaturstudie stellen wir einen Überblick über vergangene Forschung in diesem Bereich dar. Hierauf aufbauend präsentieren wir unsere beiden Fallstudien zur Nutzung von Social Software in Krisen: Zum einen während der Flugausfälle im Zuge des Vulkanausbruchs auf Island im April 2010, zum anderen im Zuge des Loveparade-Unglücks am 24.07.2010. Anschließend stellen wir identifizierte Stärken und Schwächen dar und fassen identifizierte Potentiale in einer Klassifikationsmatrix für Social Software im Krisenmanagement zusammen.},
    booktitle = {Mensch \& {Computer} 2011: Übermedien Übermorgen},
    publisher = {Oldenbourg-Verlag},
    author = {Reuter, Christian and Marx, Alexandra and Pipek, Volkmar},
    editor = {Eibl, Maximilian},
    year = {2011},
    keywords = {HCI, Student, Projekt-InfoStrom, SocialMedia, Cooperation, Projekt-RSBE},
    pages = {141--150},
    }

  • Christian Reuter, Patrik Pohl, Volkmar Pipek (2011)
    Umgang mit Terminologien in inter- organisationaler Krisenkooperation – eine explorative Empirie
    Mensch & Computer 2011: Übermedien Übermorgen München, Germany.
    [BibTeX] [Abstract] [Download PDF]

    Ziel dieser Arbeit ist es, die Auswirkungen terminologischer Mehrdeutigkeiten, d.h. unterschiedlicher Begriffs-Verständnisse heterogener Akteursgruppen, auf die Gestaltung organisationsübergreifender Kooperationssysteme herauszustellen. Nach einer Darstellung theoretischer Ansätze des Umgangs mit Terminologien stellen wir unsere explorative empirische Studie, die wir am Beispiel des organisationsübergreifenden Krisenmanagements durchgeführt haben, vor. Hierauf aufbauend präsentieren wir unsere Befunde, leiten Anforderungen ab und schlagen technische Lösungen vor. Auch diskutieren wir Ansätze des Terminologiemanagements bezüglich ihrer Anwendbarkeit und stellen kooperative Ansätze zum Umgang mit Terminologien in interorganisationalen Kooperationssystemen vor.

    @inproceedings{reuter_umgang_2011,
    address = {München, Germany},
    title = {Umgang mit {Terminologien} in inter- organisationaler {Krisenkooperation} - eine explorative {Empirie}},
    isbn = {978-3-486-71235-3},
    url = {http://www.peasec.de/paper/2011/2011_ReuterPohlPipek_UmgangTerminologienKrisenkooperation_MenschComputer.pdf},
    abstract = {Ziel dieser Arbeit ist es, die Auswirkungen terminologischer Mehrdeutigkeiten, d.h. unterschiedlicher Begriffs-Verständnisse heterogener Akteursgruppen, auf die Gestaltung organisationsübergreifender Kooperationssysteme herauszustellen. Nach einer Darstellung theoretischer Ansätze des Umgangs mit Terminologien stellen wir unsere explorative empirische Studie, die wir am Beispiel des organisationsübergreifenden Krisenmanagements durchgeführt haben, vor. Hierauf aufbauend präsentieren wir unsere Befunde, leiten Anforderungen ab und schlagen technische Lösungen vor. Auch diskutieren wir Ansätze des Terminologiemanagements bezüglich ihrer Anwendbarkeit und stellen kooperative Ansätze zum Umgang mit Terminologien in interorganisationalen Kooperationssystemen vor.},
    booktitle = {Mensch \& {Computer} 2011: Übermedien Übermorgen},
    publisher = {Oldenbourg-Verlag},
    author = {Reuter, Christian and Pohl, Patrik and Pipek, Volkmar},
    editor = {Eibl, Maximilian},
    year = {2011},
    keywords = {Crisis, HCI, Student, Projekt-InfoStrom, Cooperation, Projekt-RSBE},
    pages = {171--180},
    }

  • Christian Reuter, Alexandra Marx, Volkmar Pipek (2011)
    Social Software as an Infrastructure for Crisis Management – a Case Study about Current Practice and Potential Usage
    Proceedings of the Information Systems for Crisis Response and Management (ISCRAM) Lisbon, Portugal.
    [BibTeX] [Abstract] [Download PDF]

    In this paper we will be discussing how the (semi-)professional actors involved in crisis management (police, fire-fighters, etc.) and the affected citizens can communicate and collaborate by the use of social software. After the definition of the term ‘social software‘ we will provide the state-of-the-art on current social software use in crisis management. Drawing from this, we will present two case studies where we examined the social software use in 2010: First during the disruption of air travel due to the eruptions of Eyjafjallajökull volcano in Iceland, second during the crisis at a stampede at the Love Parade music festival in Germany. We identified weak points and further potentials and tested the validity of the American case study findings from literature for Europe. We will conclude with a concept for using citizens in inter-organizational crisis management with a social software infrastructure and a communication matrix for crisis management.

    @inproceedings{reuter_social_2011,
    address = {Lisbon, Portugal},
    title = {Social {Software} as an {Infrastructure} for {Crisis} {Management} – a {Case} {Study} about {Current} {Practice} and {Potential} {Usage}},
    url = {http://www.peasec.de/paper/2011/2011_ReuterMarxPipek_SocialSoftwareInfrastructure_ISCRAM.pdf},
    abstract = {In this paper we will be discussing how the (semi-)professional actors involved in crisis management (police, fire-fighters, etc.) and the affected citizens can communicate and collaborate by the use of social software. After the definition of the term ‘social software' we will provide the state-of-the-art on current social software use in crisis management. Drawing from this, we will present two case studies where we examined the social software use in 2010: First during the disruption of air travel due to the eruptions of Eyjafjallajökull volcano in Iceland, second during the crisis at a stampede at the Love Parade music festival in Germany. We identified weak points and further potentials and tested the validity of the American case study findings from literature for Europe. We will conclude with a concept for using citizens in inter-organizational crisis management with a social software infrastructure and a communication matrix for crisis management.},
    booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
    publisher = {ISCRAM},
    author = {Reuter, Christian and Marx, Alexandra and Pipek, Volkmar},
    year = {2011},
    keywords = {Crisis, HCI, Student, Infrastructure, Projekt-InfoStrom, SocialMedia, Cooperation, Projekt-RSBE},
    pages = {1--10},
    }

    2008

  • Christian Reuter, Christopher Georg (2008)
    Entwicklung eines webbasierten Dokumentenmanagement-Systems für eine Fluggesellschaft
    Journal WIRTSCHAFTSINFORMATIK ;50(2):142–145. doi:10.1365/s11576-008-0026-0
    [BibTeX] [Download PDF]

    @article{reuter_entwicklung_2008,
    title = {Entwicklung eines webbasierten {Dokumentenmanagement}-{Systems} für eine {Fluggesellschaft}},
    volume = {50},
    url = {http://www.peasec.de/paper/2008/2008_ReuterGeorg_EntwicklungWebbasiertesDMSFluggesellschaft_WI.pdf},
    doi = {10.1365/s11576-008-0026-0},
    number = {2},
    journal = {Journal WIRTSCHAFTSINFORMATIK},
    author = {Reuter, Christian and Georg, Christopher},
    year = {2008},
    keywords = {HCI, Student, A-Paper, Cooperation, Ranking-ImpactFactor, Ranking-VHB-B, Ranking-WKWI-A},
    pages = {142--145},
    }